From the course: The Outsourced Environment
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Time tracking requirements
From the course: The Outsourced Environment
Time tracking requirements
- Stephen Covey said the key is in not spending time but in investing it. Investing in outsourcing sometimes involves a time-tracking requirement because some outsource services are measured by the time involved to deliver them. Both outsourcers and clients benefit from understanding the amount of time being consumed to deliver and receive services. When a client is looking to save time by outsourcing they just may want to understand how much time they're saving. As an outsourcer who's interested in profit understanding how much time service delivery is taking is paramount to managing their costs. Tracking time effectively can be deceivingly hard however. As a person who has managed this process in many environments. Here are my tips for doing this effectively. First collect time required to support the agreement and your business processes. Estimating this or just tracking headcount dedicated to delivering or receiving…
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