Service Excellence: How to Exceed Expectations Every Time
With Michael Kerr and Madecraft
Liked by 870 users
Duration: 53m
Skill level: General
Released: 5/7/2024
Course details
Exceed customer expectations with Michael Kerr's expert strategies for creating a standout service culture. In this course, Michael shares how to foster a service-first mindset, anticipate customer needs, and communicate effectively to ensure satisfaction. Learn processes that transform ordinary customers into loyal advocates, ultimately enhancing your business's reputation and growth. After completing this course, you'll be able to ensure every interaction adds value to your customer relationships.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
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Lisa Leija-Rodriguez
Lisa Leija-Rodriguez
Business Applications Support Specialist at Education Service Center, Region 20
Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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