From the course: Salesforce Sales Foundations Cert Prep
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Order fulfillment - Salesforce Tutorial
From the course: Salesforce Sales Foundations Cert Prep
Order fulfillment
- [Instructor] Now let's jump into order fulfillment. So typically this is going to be for physical products only. It can sometimes be for a service, but typically this is going to be for physical products. It goes from the order statement to eventual delivery to the customer. And depending on how many products or depending on the product, it may take longer of a process to go from getting the order to fulfilling it. My husband, Jeremy, who is also another creator in this course, he used to work for a manufacturing company that manufactured air conditioning units. And a lot of these units were custom made to the person who was ordering them just the size and different aspects of the air conditioning units. So this process for delivering these physical products was going to be a lot longer than it would be for, let's say you buying Gatorade off of Amazon. You would need to take the order statement with any of the different…
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Contents
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Introduction to customer success26s
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Post-sales customer journey1m 54s
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Order fulfillment2m 24s
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Customer satisfaction3m 56s
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Challenge framing1m 41s
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Scoping2m 34s
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Adoption2m 56s
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Adoption strategies2m 7s
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Customer success key terms2m 25s
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Customer success practice questions2m 2s
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