Salesforce AI Fundamentals
With Emily Call and Jeremy Call
Liked by 87 users
Duration: 2h
Skill level: Beginner + Intermediate
Released: 5/7/2025
Course details
Discover the latest AI capabilities of Salesforce, the world’s most widely used CRM platform. In this course, experts Jeremy and Emily Call explore the fundamentals of predictive and generative AI, and how they surface in the context of Salesforce. Get up and running with Einstein, Salesforce's AI model, and learn how to leverage its unique features and characteristics. Find out how Einstein interacts with Salesforce objects, leads, opportunities, and cases, as you learn more about the scope of what AI can accomplish. Along the way, Jeremy and Emily explore key ethical considerations, data governance for Salesforce and Einstein, and how to get started writing your own AI prompts.
This course was created by Emily Call and Jeremy Call. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructors
Learner reviews
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Bodreddy Purushotham Reddy
Bodreddy Purushotham Reddy
Salesforce Developer || Apex, Lightning Web Components,REST APIs ||CRM Automation Specialist.
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France Tremblay, M. Sc., CPA
France Tremblay, M. Sc., CPA
Business Architect | Finance & Accounting Consultant | Transformation, Governance and AI
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Rohit Deora
Rohit Deora
Deputy Manager - TS|| ISTQB FL and ISTQB FL - AT (Agile Tester) Certified Tester || Manual Testing || Database Testing || Agile || API Testing
Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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