Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
With David Pultorak
Liked by 2,376 users
Duration: 1h 38m
Skill level: Intermediate
Released: 10/21/2019
Course details
The Putting ITIL® Into Practice series is designed to help ITIL® Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations implement ITIL®. This course introduces the seven ways framework for applying ITIL® Foundation concepts, with all new content for ITIL® 4—the version that brings IT service management concepts into the cloud-based era. Instructor David Pultorak covers how to apply the topics covered in ITIL® 4 Foundation: the four dimensions of service management, the ITIL® service value system, ITIL® guiding principles, service value chain activities, and ITIL® service management practices. In each chapter, David provides tips for moving concepts into practice. He helps you think through dos and don'ts and provides valuable references and resources for learning more.
This course includes AI-powered Role Play. Role Play allows you to practice what you’ve learned in interactive simulations of real-world conversations.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Anushka Shende
Anushka Shende
IT Services Associate @ SAP | Cloud Delivery | AWS | Azure | Computer Engineer
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Jafari Munaba
Jafari Munaba
ICT Enterprise Solutions Business Development| Pre-Sales & ICT Product Management| Banking Automation & Cybersecurity| MFMC, MCA, OCP, BSCS
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Contents
What’s included
- Test your knowledge 8 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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