From the course: Process Model Analysis
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Simplify complex workflows with process decomposition
From the course: Process Model Analysis
Simplify complex workflows with process decomposition
- [Instructor] Keeping things simple really is the best approach, especially when it comes to process models. With this delivery and confirmation process model, it may look simple enough, but it's actually hard to analyze. It's in your handouts if you want to download now. Let's start with order placement. First, the customer places an order online or through a sales rep. Any time you see or or and, this is a great indicator to break it out to two steps. So we would make this customer places an order online and customer places an order through a sales rep. Just this simple separation of activities can be what you need to focus in on the specific steps that are ripe for improvement. Then, on order details are recorded in the system, first, ask, "Which system?" Simply adding in the ERP system, the enterprise resource planning system, keeps things focused. Then, a simple note as to what is recorded can be helpful without redoing the entire process model. Like a sticky note that lists out…
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