IT Hardware Essentials: Desktop Support and Troubleshooting by Pearson
With Pearson
Liked by 20 users
Duration: 3h 26m
Skill level: Beginner
Released: 3/10/2026
Course details
Looking to launch a career in IT support? This course helps you gain essential IT hardware maintenance skills to excel at troubleshooting and desktop support by exploring ports, cables, hardware, peripherals, and more. Begin by reviewing how to work with common ports and cable types, including video ports, USB, Thunderbolt, Ethernet, and power cables. Discover how cable converters and adapters are used to connect different hardware components. Check out the inside of a desktop computer to understand RAM, hard drives, graphics cards, and wireless adapters. Find out how to use built-in tools such as device managers to manage and update drivers. Review key components of internal and external storage devices.
Learn how to diagnose and fix common issues related to power, connectivity, usability, and hardware compatibility with CPUs, memory, graphics, and storage. Equip yourself to be able to read device status indicators, identify problems, and update firmware. Review how to troubleshoot a wide range of peripherals including printers, speakers, microphones, keyboards, scanners, webcams, and conferencing tools. By the end of this course, you will be prepared to support computer systems, solve hardware and device problems, and apply critical thinking techniques, whether you’re starting or continuing as a help desk technician, IT support specialist, or the office’s go-to troubleshooter.
Note: This course was created by Pearson and Jason Gooley. We are pleased to host this content in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
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Contents
What’s included
- Learn on the go Access on tablet and phone
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