From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations
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ServiceNow task management - ServiceNow Tutorial
From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations
ServiceNow task management
- [Instructor] Dealing with loads of tasks and following up with different stakeholders every day while meeting your deadlines could be challenging and you can quickly lose track of progress. The good news is you can streamline your task management in ServiceNow to boost productivity and efficiency. ServiceNow offers some core tables in a space system, including task. The task table contains a series of standard fields used across a wide range of extended tables such as requests, incidents, and project tasks. Some common examples of these fields are number, state, priority, short description, and description, which can be found in most task forms. When we talk about task management, we're not only referring to filling up a form and ticking the check boxes, but also about workflows, automation, and what's happening behind the scenes. Each task type may have its out-of-the-box set up and configurations. Some have workflows behind them such as catalog items that could trigger approval…
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