From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations

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Exploring knowledge feedback options

Exploring knowledge feedback options - ServiceNow Tutorial

From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations

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Exploring knowledge feedback options

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- [Instructor] Good knowledge articles are built on feedback and ServiceNow makes it easy to get engaged and have your input. The knowledge management product offers various feedback mechanisms to ensure that knowledge articles are accurate, helpful, and continuously improved. These feedback options enable users to provide valuable insights. Specifically, users can submit feedback by flagging an article as inaccurate or inappropriate, rating the article's quality on a scale of one to five, marking an article as helpful or unhelpful, and leaving a comment or replying to an existing comment. Let's go through them one by one and see how they work. We'll start by opening a knowledge article from the employee service center or the knowledge portal. The flag article action is in the article header. Selecting it will open a new window where you can leave a note and suggest changes. The flagged articles and notes will then be available for the Knowledge manager to review and act upon. Thus…

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