From the course: Difficult Conversations about Politics at Work

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Using a framework for communicating

Using a framework for communicating

From the course: Difficult Conversations about Politics at Work

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Using a framework for communicating

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- [Instructor] When we're talking about sensitive issues, like politics, emotions are inevitable. We can't eliminate emotions from these conversations but we can do two things. We can create an atmosphere that is more conducive to respectful communication and we can use the compassionate curiosity framework to manage problematic emotions when they arise. So here are the three steps of the compassionate curiosity framework. And these are steps that you can use in any difficult conversation or negotiation that you have but I think it's especially powerful when we're dealing with really, really strong emotions. So the three steps of the compassionate curiosity framework are first, acknowledge and validate emotions. Second, get curious with compassion. And third, engage in joint problem solving. So let's go into each one one by one. So first, when it comes to acknowledging and validating emotions, I want you to remember this…

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