Questions that fuel curiosity

Becki stands in an office lounge with floor to ceiling windows, black armchairs and a gray L-shaped couch. When you think about your organization, what do you think your leadership values most? Text appears beside Becki, A, questions that can't be answered. B, answers that can't be questioned. A, questions that can't be answered or B, answers that can't be questioned. If you answered A, you're well positioned to help intellectual curiosity flourish. If you answer B, spread this lesson around because curiosity requires valuing questions, and intellectual curiosity thrives when you're asking better ones. To assess and improve the quality of your questions, use two types of questions that fuel intellectual curiosity. Bucket and interrogation questions. Text appears beside Becki. Bucket questions help you not ask the same questions. Bucket questions help you assess your question assortment so you don't rely on asking the same type of question over and over again. An illustration depicts a black man working on his laptop at a desk. In a thought bubble above him are a dollar sign, a group of people and a clock. When Malik was assessing whether to expand his team's video games into China, he used bucket questions to sort his team's questions into three buckets. Titled, bucket questions. An illustrated bucket has a word printed on it, knowledge. Number one, is it a knowledge question? One that requires evidence to arrive at a correct answer? We return to Becki. One of Malik's knowledge questions, how many gaming consoles were sold in China last year? A bucket drops next to the knowledge bucket. It reads opinion. Number two. Is it an opinion question, one that can't necessarily be assessed because it calls for a subjective preference? We return to Becki. Here Malik asked, are multiplayer games more fun than single player games? A third bucket drops reading judgment. Number three, is it a judgment question, one that requires reasoning critical thinking to arrive at better or worse answers? We return to Becki. One of Malik's judgment questions was, are battle royale style games gaining or losing momentum? Sorting his team's questions, Malik noticed that they were heavy on opinion questions, so he encouraged them to generate more knowledge and judgment questions, improving their overall assortment of questions. Text appears beside Becki, interrogation questions help you ask quality questions. Next, we have interrogation questions, A, to evaluate whether you're asking the right questions and B, to improve question quality. A list is titled asking interrogation questions. Point one, well stated. Ask yourself if the question is well stated. We return to Becki. Malik's question. How many gamers are there in China? Might be better stated, what's the breakdown of gamers in China by platform, PC, console, mobile. Title, asking interrogation questions. Point two, biased. Ask yourself whether the question is biased. We return to Becki. A question like, what does our analysis show about the benefits of expanding into China may hint at Malik's confirmation bias, looking for evidence to support his preexisting belief that they should expand into China. A less biased question might be what does the data show about expanding video games into China? Title, asking interrogation questions. Point three, consider complexity. Ask yourself if the expression of the question does justice to the complexity of the issue. We return to Becki. For example, Malik's question, what games does China allow? Doesn't really reflect the complexity like the question, what are the criteria by which the Chinese government determines whether or not they will allow a game to be published in China? Just seeing what games China allows didn't reveal that China doesn't allow games with supernatural or religious elements. Malik's zombie game would not be allowed. Title, asking interrogation questions. Point four, relevant. Is the question relevant to the issue? When Malik replaced the question, what's the average disposable income of kids in China? with We return to Becki. what are the demographics of the average gamer in China? He found the demographic question more relevant, especially when it surfaced that the average gamer in China was significantly older than they had assumed. Bucket your questions to optimize your assortment and interrogate questions to ask better ones. A circle of arrows connects two points in a loop. Better questions and intellectual curiosity. You'll experience something interesting, a virtuous circle where intellectual curiosity both fuels and requires better questions. We return to Becki. The dividends, better decisions, more trust and collaboration will be worth it.