From the course: CompTIA A+ Core 2 (220-1202) Cert Prep

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Dealing with difficult customers

Dealing with difficult customers

From the course: CompTIA A+ Core 2 (220-1202) Cert Prep

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Dealing with difficult customers

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- Let's face it, working in IT means you're going to run into all kinds of people. Some are friendly and curious, others, not so much. Whatever you're fixing a laptop, troubleshooting a network, or just looking to reboot something for the third time, one thing's for sure, not every customer is going to be thrilled to see you, and that's okay. It's part of the job. In fact, CompTIA makes it clear that as a certified tech, you're expected to handle every interaction, whether it's with a customer, client, or co-worker with professionalism, patience, and a good attitude. Now, let's talk about those moments when your people skills matter the most, when you're dealing with difficult customers. When someone's upset, there's usually more going on than just a broken printer or a frozen screen, maybe they had a deadline and now they're behind, maybe they had that same issue five times and then they're just done, or maybe it's just not their day and you walk in, happen to wear a name tag. The…

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