From the course: Business Operations: Implementing Strategy for Results
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Visualize process workflows
From the course: Business Operations: Implementing Strategy for Results
Visualize process workflows
People oftentimes refer to operations as the backbone of the business, having process workflows, standard operating procedures. Those are the building blocks of the backbone, the back of the house, whereas front facing activities are more like marketing, sales. Those things are more front of the house, because those are things that people can see. When you incorporate processes, workflows into your business, those key components and structure that help the things that happen in the front of the house. If the back of the house is not built, the front of the house will not stand. So I look at having process workflows, standard operating procedures as like a house, brick by brick. You've got to build it. You can't is not going to stand if you don't have it. I'll start with methodologies. I keep top of mind when I'm mapping out processes and workflows. There's so much that happens in operations that's behind the scenes. Some people would even say it's subjective. So considering that a lot…
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