From the course: Business Analysis Foundations: Business Process Modeling
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Cross-functional flow diagram features
From the course: Business Analysis Foundations: Business Process Modeling
Cross-functional flow diagram features
- Swimmers, take your mark, get set, go! Cross-functional flow diagrams are recognized by their distinctive swim lane appearance. In fact, they're often referred to as swim lane diagrams. The swim lane will encompass all activities that fall to the responsibility of a particular functional area, just like a swimming race. You need to stay in your lane. All cross-functional flow diagrams are clearly named at the top of the diagram. Each actor is assigned their own swim lane and only those actors that have a part to play in the process need to be involved and assigned a swim lane. You will see in the example, the customer, merchant and credit card company are the three actors that will be participating in this cross-functional flow process. The great thing about these diagrams is that at a glance, you can see who is involved in the end-to-end process. There are many templates out there that can be used to create…
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