Systems Administrator

Regular Hours: 40/week, M-F, 8am-5pm ESTEmployment Type: Full-time, ExemptPay: $70,000-$90,000**This position is on-site in our Columbus, Ohio office. Hybrid option available after 90 days of employment.Who We AreAt Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.Position OverviewAs a Systems Administrator, you'll be a trusted resource for our technical team and clients, serving as the main escalation point for Level I and II technicians. You'll resolve complex issues and ensure our clients' technology runs smoothly and securely. You'll work independently and collaboratively, always prioritizing clear communication, accountability, and a cybersecurity-first mindset.Key ResponsibilitiesEscalation and Technical Leadership:Serve as the primary escalation point for Level I and II technicians, resolving complex technical issues and supporting team development.Provide expert guidance and mentorship to junior staff, fostering a collaborative and growth-oriented environment.Network & Infrastructure Management:Management of network infrastructure tailored to client's needs.Configure and deploy advanced hardware including firewalls, switches, and access points.Advanced Troubleshooting:Diagnose and resolve sophisticated network and server issues, always applying a cybersecurity-first approach.Support desktops, laptops, mobile devices, and servers (Windows and MacOS) with hands-on expertise.System Management:Manage server virtualization platforms (Hyper-V, VMWare) and cloud environments (Microsoft Azure, Microsoft 365).Oversee user data migrations and access provisioning, ensuring seamless transitions and security compliance.Document and Process Improvement:Maintain clear, comprehensive documentation for client infrastructure.Audit customer networks and recommend improvements to enhance reliability and security.Client-Facing Support:Respond to support calls and emails, managing tickets from initiation to resolution with professionalism and accountability.Deliver direct technical support to clients, ensuring their technology operates smoothly and securely.Qualifications5-10 years of experience in network and server management, with increasing technical responsibility.At least 2 years of help desk experience.Strong problem-solving skills, attention to detail, and accountability.Ability to work independently and interact professionally with clients.Proven ability to manage multiple tasks and priorities in a fast-paced environment.Hands-on experience with:Windows 10/11, Windows Server OSHyper-V, VMWareMicrosoft Azure, Microsoft 365 Administration, SharePoint Online, Exchange Online, SQLTroubleshooting desktop/laptop and advanced network issues.Comfortable working independently and managing multiple tasksWillingness to travel to client locations as neededValid driver's licensePreferred Qualifications:Bachelor of Science in Information Technology or related fieldCompTIA A+, Network+, Security+, and/or CCNA, Security+ certificationsMicrosoft 365 Platform CertificationsExperience with Windows 10/11, Windows Server OS, HyperV, VMWare, and Microsoft AzurePhysical DemandsThis role involves regular communication, occasional lifting (up to 50 pounds), and the ability to move throughout client sites. We value accessibility and will provide reasonable accommodations to support all team members.Benefits100% paid employee health care premium100% paid employee AD&D, STD, and LTD premiums401(k) with 4% company match (fully vested on eligibility after 90 days)Low-cost dental and vision coverageFinancial assistance for ongoing professional development and trainingMonthly mobile phone allowance15 days PTO annually (accrued) and Flex Time6 paid holidaysFree snacks and beverages onsiteWhy Astute?We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.

Salary: $70000 - $90000 per year