ServiceNow CSDM Data Modeler

We are seeking a ServiceNow CSDM Data Modeler to support design, implementation, and governance of the Common Service Data Model (CSDM) within the ServiceNow platform as part of a new project. This role will work closely with the CMDB Manager and Architect and platform leadership to operationalize CSDM standards and ensure consistent, high-quality data across the platform. It also includes the migration to Lifecycle Status/Stages and the addressing the removal of legacy customizations called “Situations” and designing a more OOB process.

This is a hands-on, execution-focused role responsible for building and maintaining data models, relationships, and service mappings best practices and operational process—not owning overall platform architecture.

Key Responsibilities

• Execute and maintain CSDM data models and CI relationships aligned to standards defined by the CMDB Architect
• Support the implementation of service mapping structures across business services, technical services, and application layers
• Define and apply and enforce data standards, naming conventions, and class structures within the CMDB
• Partner with developers and integration teams to ensure accurate data ingestion, transformation, and mapping
• Assist in data normalization and reconciliation activities using IRE rules and governance frameworks
• Perform data quality reviews, identify gaps, and support remediation efforts
• Maintain documentation of data models, relationships, and mapping logic
• Participate in governance checkpoints to ensure new enhancements align to CSDM standards
• Support ongoing CMDB maturity initiatives (data cleanup, attribute alignment, relationship accuracy)
• Conversion from legacy Install Status, Operational Status and Hardware to CSDM Lifecycle Status/Status

Preferred Qualifications

• ServiceNow certifications (CSA, CIS-CMDB preferred)

• Experience supporting CMDB data cleanup or transformation initiatives

• Exposure to enterprise integrations (Flexera, CrowdStrike, etc.)

• Understanding of ITIL and service-based data structures

• Discovery and Service Mapping experience