Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking a Service Representative - Steel in Gary, Indiana. This role will provide field service support to the Customer under the supervision on the Account Manager/ Senior Sales Representative. Support service duties at other customers as needed.
Key Duties And Responsibilities
Oversee and/or supervise refractory installations in Iron making casthouse accounts and as required in other areas of the steel plant to support the efforts of Allied’s Sales representatives.
Assist management with maintaining all quality and refractory performance records, reports and inspections associated with refractory installations.
Assist in taphole clay trials and in monitoring clay consumption and performance as directed by Sales Representative or Account Managers.
Support installations in other steel plant trials on an as required basis.
For assigned accounts, follow-up regularly on competitive activity, product performance, proper use of our written procedures, etc. With these accounts, you should be recognized as a constant and consistent presence by Steel plant personnel and supervisors.
Ensure that all materials are correctly installed and sintered. Report all results to the appropriate account manager or Sales Representative.
Assist in the development of standard operating practices and procedures related to casthouse maintenance.
Assist management in processing special customer requests. Provide support to the sales department by handling assigned customer inquiries and performing the follow-up required, as a result of these calls.
Document installations through C4C ‘Visits’ and weekly reports, monitor and document consignment and regular inventories on a monthly basis.
Follow all company rules and regulations and All Customer policies related to Health and Safety.
Qualifications
An Associates’ Degree in manufacturing engineering, industrial technology, engineering technology, or a related discipline; or equivalent experience desired.
Requires good communication and human relation skills.
Must be willing to travel as needed throughout the direct sales and distributor territories. Successive over-night stays are required until the completion of a particular installation/start-up or until manpower relief can be provided. Travel outside the base Region could be required.
Must possess or obtain all required licenses and keep them current.
Benefits
Competitive Base Pay
Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
401K program
Annual Profit Sharing
Paid Time Off for Vacation, Sick Days, Holidays
Medical, Prescription Drug, Dental, and Vision programs
Life Insurance
Short-Term, and Long-Term disability
Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Glass, Ceramics and Concrete Manufacturing
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