JOB TITLE: Sr. Investigator, Team Member Relations
REPORTS TO: Director, Team Member Relations
BRIEF JOB SUMMARY: The Sr. Investigator, Team Member Relations plays a critical role in fostering a positive work environment, resolving employee issues, and ensuring compliance with company policies and employment laws. This role requires a proactive individual who can handle complex employee relations matters while maintaining the highest level of confidentiality and professionalism.
Key Responsibilities
Serve as one of the first points of contact for team members, managers & People Business Partners regarding complex team member relations issues, including complaints, performance management, conflict resolution, and disciplinary actions.
Investigate and resolve complex team member complaints in a fair and timely manner.
Partner with Team Member Relations Specialists or Sr. Specialists on investigation strategy, providing thought partnership on approach and recommended outcomes.
Support the Director and Sr. Manager as needed with implemention, management, and oversight of team member relations program.
Provide guidance to managers and People Business Partners on handling sensitive employee relations matters, ensuring consistency with company policies and best practices.
Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies.
Assist in the development, implementation, and communication of team member relations policies and procedures.
Support the Director and Sr. Manager as needed in conducting audits and ensuring adherence to labor laws and company standards.
Mediate and resolve workplace conflicts, facilitating discussions between team members and management to reach amicable solutions.
Provide coaching and guidance to managers and People team members on conflict resolution techniques and strategies.
Maintain accurate and detailed records of team member relations cases, investigations, and outcomes.
Prepare reports and analyze trends related to team member relations issues, making recommendations for improvements where necessary.
Partner with our Talent Management team to assist in design and delivery of training for People Leaders on topics such as conflict resolution, performance management, and company policies.
Stay current on team member relations trends and best practices, sharing knowledge with the broader People team and people leaders.
Collaborate with other members of the People and Legal teams on inter-departmental issues and special projects, as assigned.
Minimum Knowledge, Skills, And Abilities
Bachelor’s degree in human resources, business administration, or a related field
Minimum of 7-10 years of employee relations experience, a majority of which primarily investigating complex matters such as discrimination, harassment, and retaliation concerns in the human or animal health care industries; people leadership experience strongly preferred (informal leadership may be substituted where appropriate)
Demonstrated ability to assist in implementing and upholding employee relations strategies that align with NVA GP’s goals
Experience in a multi-location organization in healthcare, veterinary services, or a similar industry
Working knowledge of HR laws and regulations, including FMLA, FLSA, ADA, EEO, and other federal, state, and local employment laws
Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
Proven ability to influence and build relationships at all levels of the organization
Experience in creating proactive solutions to employee relations problems and resolving disputes effectively and efficiently
Experience in assisting with complex employee relations issues and conducting workplace investigations
Excellent interpersonal and communication skills, with the ability to handle sensitive situations with discretion and diplomacy
Proven ability to manage multiple priorities and projects in a fast-paced environment
High level of integrity and discretion in handling confidential information
Strong analytical, problem-solving, conflict resolution, and decision-making skills
Proficiency in HRIS systems and Microsoft Office Suite.
Compensation: The base salary range is $108,000-135,000 with opportunity for an annual incentive plan.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Veterinary Services
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