GUCCI Director, Client Development

Define and monitor the yearly client targets, for acquisition, retention, and reactivation, and by client segment. Align to the financial exercise of budget and forecast and to the retail ambitions;

Define and monitor the yearly clienteling KPIs and success metrics, to drive execution; translate the KPIs in a pragmatic targets for the stores;

Propose evolutions to the client segmentation, including behavioural criteria;

Prepare ad-hoc analysis on business trends, to support action-oriented and data-driven decision-making;

Prepare strategic recommendations by region, to support discussions with regional teams on business opportunities Prepare monthly performance reports and documents for monthly business reviews (global and regional);

Set the quarterly and monthly priorities for clienteling activities, and share within the monthly clienteling toolkit;

Plan client activations to drive business goals, ensuring alignment across the client engagement levers (clienteling, client events, gifting) and ambitious business target;

Develop a client development culture in the stores and across the retail hierarchy;

Partner with Retail to improve the execution and productivity of clienteling levers (outreaches, appointments);

Partner with Training to develop an impactful roadmap to upgrade clienteling skillset across channels; support in content creation and training delivery, if required;

Partner with Retail Excellence team to include clienteling feature evolutions in the clienteling tool roadmap; focus on features that simplify and empower the daily activities of the client advisors;

Partner with Contact Strategy team on the strategy and sales ambitions for outreach campaigns, as well as on client volumes and targeting included in each outreach campaign.

10+ years of experience in client development, CRM, clienteling strategy, or retail — ideally within global luxury retail environments;

Deep understanding of luxury client behaviors, clienteling best practices, and omnichannel customer journeys;

Strong expertise in client segmentation, lifecycle strategies, and in‑store client development techniques;

Solid cross‑functional collaboration skills, with experience working alongside Retail, Training, Contact Strategy, and technical teams;

Results-focused individual, driven by business performance and impact;

Analytical skillset, with capacity to translate complex data sets into simple and actionable business recommendations;

Excellent communication, storytelling, and influence skills, able to simplify complexity and inspire adoption;

A strong sense of client‑centricity;

Proven managerial and leadership capabilities;

Experience in a regional team is a plus;

Experience in a retail store is a plus;

Working experience in a store is a plus.