Director of Operations

This position leads the Americas Securities Processing Professional Services function, with full responsibility for client implementations, onboarding strategy, and delivery execution across complex engagements. The role is focused on driving client outcomes, scaling the consulting practice, and ensuring consistent execution across large, high-value programs. Success in this role requires balancing delivery quality, revenue realization, and long-term client satisfaction within a regulated financial services environment.

Primary Responsibilities

Practice Development & Direction

• Establish and grow a consulting organization supporting securities processing solutions across the Americas
• Set strategic direction for implementation approaches, onboarding frameworks, and capability expansion
• Align with global leadership to promote consistent delivery standards, shared tools, and repeatable processes

Client Implementation & Delivery Oversight

• Oversee execution of complex, enterprise-level client implementations from initiation through production rollout
• Guide clients through onboarding phases including requirements gathering, solution design, configuration, and deployment
• Proactively manage delivery risks, dependencies, and issues to ensure successful outcomes and timelines

Financial & Operational Management

• Drive performance against revenue targets through effective delivery planning and strong collaboration with commercial teams
• Monitor key performance indicators, resource utilization, and delivery forecasts, providing visibility to senior stakeholders

Team Leadership & Capability Building

• Lead, mentor, and scale a team of consultants, including hiring, development, and performance management
• Build a strong bench of talent with expertise in securities processing, integrations, and data workflows
• Foster a culture of accountability, collaboration, and continuous improvement

Delivery Governance & Quality Assurance

• Implement structured governance across all engagements, including project planning, risk tracking, and executive reporting
• Standardize delivery practices through consistent use of frameworks, templates, and implementation methodologies
• Maintain strong client relationships at senior levels to ensure satisfaction and long-term partnership

Cross-Regional Collaboration

• Coordinate with global teams to align resources, share expertise, and support delivery across regions

Additional Expectations

• Ability to travel as needed (approximately 30–50%)
• Flexibility to take on additional responsibilities in support of business needs

Required Skills & Experience

• Demonstrated leadership experience managing consulting or delivery teams
• Proven success delivering large-scale financial technology or operational transformation initiatives
• Strong understanding of back-office functions, ideally within securities processing or capital markets operations
• Excellent communication and presentation skills, including engagement with senior stakeholders
• Ability to manage competing priorities in a fast-paced environment
• Strong analytical thinking, problem-solving, and decision-making capabilities
• High level of professionalism, integrity, and accountability
• Industry certifications (e.g., PMP, Agile) or relevant financial services credentials are advantageous