Account Manager

Here at HR Soul our solutions amplify the performance of people and the soul of company culture. From strategic planning with CEO’s, partnering with HR leaders on key projects, building high performing teams to coaching and recruiting the future of our client’s organization.

We are seeking dynamic, strategic Account Managers to join a growing, nationally recognized SaaS/technology-enabled services company. There are two distinct opportunities: one to oversee a portfolio of mid-to-large client accounts and one to focus on a single high-value client account. Both roles are perfect for seasoned account leaders who thrive on driving client success, retention, and growth while collaborating cross-functionally.

Preference will be given to candidates in Eastern and Central time zones.

Role 1:

This role manages a portfolio of mid-to-large accounts, balancing multiple relationships while driving operational excellence, adoption, and client satisfaction.

Key Responsibilities:

• Serve as primary strategic partner across multiple client accounts
• Build consultative partnerships with executive-level stakeholders
• Lead client meetings, business reviews, and strategic planning sessions
• Proactively identify risks and develop retention strategies
• Drive SaaS platform adoption, utilization, and engagement
• Oversee implementations, system integrations, and service initiatives
• Partner with internal teams (Product, Technology, Customer Success, Operations) to deliver solutions
• Identify and support upsell/cross-sell opportunities and guide renewals

Ideal Candidate:

• Experienced managing multiple mid-to-large accounts
• Confident, independent, and strategic
• Strong communicator and problem-solver
• Able to prioritize and manage multiple initiatives simultaneously

Role 2:

This role is dedicated to a single, high-value client account, providing deep strategic oversight, consultative guidance, and high-touch client management.

Key Responsibilities:

• Serve as primary strategic partner for the client, building executive-level relationships
• Lead business reviews, strategic planning, and consultative discussions
• Ensure operational delivery aligns with client expectations and contractual commitments
• Manage complex implementations, plan redesigns, and service initiatives
• Act as escalation point for high-priority issues and lead root-cause analysis
• Partner with internal teams to deliver innovative solutions
• Identify growth opportunities and guide renewal strategy

Ideal Candidate:

• Experienced managing a single high-value account
• Strategic thinker with operational depth
• Skilled communicator and trusted advisor to executive stakeholders
• Comfortable with autonomous, high-responsibility client leadership

Requirements for Both Roles:

• Bachelor’s degree preferred; equivalent experience considered
• 4–7+ years in account management, client services, or SaaS/technology-enabled environments
• Proven success driving retention, growth, and operational excellence
• Strong leadership, analytical, and problem-solving skills
• Remote work capable, with occasional travel (up to 10%)

Diversity Commitment

At HR Soul, we embrace a rich tapestry of backgrounds and experiences within our workplace. We actively encourage applications from women, individuals of color, members of the LGBTQ+ community, people with disabilities, ethnic minorities, immigrants, and veterans.

Equal Opportunity Employment Statement

HR Soul proudly upholds its status as an Equal Opportunity Employer. We prohibit discrimination against any employee or candidate based on various attributes, including but not limited to race (encompassing characteristics historically associated with race such as hair texture and style), color, gender (including pregnancy and related conditions), religion or belief, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable laws.

Inclusivity Commitment

HR Soul and its partners are fully committed to ensuring that all qualified individuals are included. We provide reasonable accommodations for applicants and employees with disabilities. If you need assistance during the job application or interview process, or require accommodations to perform essential job functions, please reach out via our contact page: Contact HR Soul.

Your Rights

HR Soul is dedicated to ensuring that all applicants are aware of their rights concerning workplace discrimination, which is unlawful.

Application Agreement

By applying for this position, you authorize HR Soul to exclusively consider you as a candidate for the specified opportunity. You affirm that the information you provided about your qualifications is true and that you have not misrepresented yourself. Additionally, you agree to keep confidential any details regarding the position that you may learn from HR Soul, sharing such information only as necessary to support your application process. In exchange, HR Soul pledges to make reasonable efforts to represent you throughout the job screening and resume distribution stages.

Salary Transparency Statement

Compensation for this position (and others) at HR Soul is based on multiple factors, including:

• The candidate’s skill set, experience, and education
• Required licenses and certifications
• Geographic location of the office
• Additional business and organizational considerations

In line with local regulations, HR Soul provides a salary range that reflects a reasonable estimate of the base pay for this role in areas where salary disclosure is mandated.