Vishal Saberwal

Case Study: How AGR Technologies Optimized IT Operations for Lavana Family Dental Client Overview: Lavana Family Dental is a modern, multi-location dental practice in Massachusetts known for its use of advanced technology, including digital X-rays, iTero® scanning, CEREC same-day crowns, Waterlase® laser tools, and CBCT imaging. With a focus on patient comfort and efficient care, their growing infrastructure required an equally advanced and reliable IT backbone. Challenges: As Lavana Family Dental scaled operations and integrated high-tech equipment, they faced key IT-related challenges: -Frequent downtime during peak clinic hours -Disconnected systems between locations. -Delayed support responses from general IT vendors unfamiliar with dental-specific software. -Rising costs due to inefficient IT troubleshooting and fragmented infrastructure. -HIPAA compliance concerns and lack of a secure, unified data backup system. - Cameras, X-Ray Sensors not functioning properly sometimes. AGR Technologies’ Solution: - AGR Technologies provided a full-scope Dental IT solution from installation to ongoing support. The engagement included: Infrastructure Overhaul -Designed a centralized, scalable network to support heavy data flow from imaging and scanning systems. -Installed managed firewalls, routers, and HIPAA-compliant Wi-Fi across all locations. Data Security & Backup -Implemented end-to-end encryption and secure cloud + local backup. -Set up automated data recovery and compliance alert systems. VoIP Phone System & Communications -Integrated a cost-effective, cloud-based VoIP system. -Improved intra-office communication and streamlined front desk workflows. -Dental-Specific Software Support -Configured and optimized tools like Dexis, Eaglesoft, and Carestream. -Provided training and 24/7 support tailored to dental workflow needs. Results & Impact: * 15% Reduction in Downtime Optimized systems led to fewer service interruptions, increasing patient throughput. * Saved 12–15 Hours of Staff Time/Month By automating backups, streamlining workflows, and eliminating IT bottlenecks, staff regained time for patient care and admin tasks. * Cost Savings of ~15% Annually Consolidating vendors and proactive maintenance reduced overall IT spend and emergency repair costs. * 100% HIPAA Compliance Readiness AGR’s systems ensured audit-ready documentation and end-to-end data protection. By partnering with AGR Technologies, Lavana Family Dental transformed their IT landscape — from reactive and fragmented to proactive, secure, and scalable. Our dental-specific approach helped them cut costs, reduce downtime, and deliver exceptional patient experiences, backed by reliable technology. ✅ Thinking of upgrading your clinic’s IT systems? Let AGR Technologies be your trusted partner in dental tech. 📞 Schedule a free consultation today.

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Today, we're putting a spotlight on ✨ Vasant Kearney, ✨ CEO of Onlay AI. 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗢𝗻𝗹𝗮𝘆 𝗔𝗜 𝗱𝗼? Onlay AI builds agentic automation for dental revenue cycle management, a digital teammate that works a claim from eligibility through payment posting. We automate eligibility and benefits checks, claim creation and submission, clinical attachments, and payment posting and reconciliation so practices and DSOs get paid faster with fewer denials and less manual work. 𝗛𝗼𝘄 𝗱𝗶𝗱 𝘆𝗼𝘂 𝗲𝗻𝗱 𝘂𝗽 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗶𝗻 𝗵𝗲𝗮𝗹𝘁𝗵 𝘁𝗲𝗰𝗵? I’ve always been drawn to systems problems where small improvements compound, and healthcare is one of the few places where better automation immediately helps both staff and patients. When I looked closely at dental billing, I was surprised by how much work still depends on manual portal navigation, repetitive data entry, and tracking down missing documentation. Modern AI can take that burden off teams, but only if you build for reliability, privacy, and security from day one. That belief is what pushed me to start Onlay AI. 𝗛𝗼𝘄 𝗱𝗼𝗲𝘀 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗶𝗻𝘁𝗲𝗿𝘀𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗰𝘆𝗰𝗹𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗥𝗖𝗠)? I’m an AI specialist focused on turning real-world RCM work into reliable automation. I spend time with billing teams to understand payer rules, failure modes, and what evidence actually gets a claim paid, then I translate that into agent workflows that plan, take actions, and verify results across eligibility, claim assembly, attachments, submission, follow-up, and payment posting. Technically, I work on agentic tool calling and code writing, building agents that can use APIs and browser automation safely, generate the small bits of logic needed for transformations and validations, and check their work before moving forward. Because we operate in a PHI environment, I also invest heavily in safety and trust through permissioning, monitoring, auditability, and handoffs to humans when confidence is low or policy requires review. 𝗪𝗵𝗮𝘁 𝗱𝗼 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸 𝗥𝗖𝗠 𝘄𝗶𝗹𝗹 𝗹𝗼𝗼𝗸 𝗹𝗶𝗸𝗲 𝘁𝘄𝗼 𝘆𝗲𝗮𝗿𝘀 𝗳𝗿𝗼𝗺 𝗻𝗼𝘄? In two years, RCM will feel less like working endless queues and more like supervising exception handling. Routine work such as real-time eligibility, clean claim preparation, attachment gathering, status checks, and payment posting will increasingly be handled by agents that run continuously in the background, with humans focused on edge cases, payer disputes, and patient communication. The differentiator will be who can make agents safe and predictable in production with strong evaluation harnesses, monitoring, policy driven guardrails, and auditable action logs. For dental practices and DSOs, that means faster cash, fewer write-offs, and a smaller administrative burden, with AI safety and compliance treated as table stakes rather than afterthoughts.

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Telehealth is transforming care…but for many hospitals, merging it with their existing ERP systems is far from seamless. Here’s where things get tricky: • Compatibility headaches: Telehealth platforms and ERP software don’t always speak the same language (cue frustrated IT teams). • Workflow hiccups: Juggling virtual visits and traditional hospital operations can create confusion and slowdowns for staff. • Data security worries: More connections mean more risk: keeping sensitive info safe is everyone’s top priority. At IT Concierge Solutions Inc., we understand these pain points and help hospitals bridge the gap for smoother, smarter care. Ready to make telehealth and ERP work better together? Let’s talk!

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💡 Salesforce + DrChrono Integration | Sync Patient Notes with One Click At Audentes Tech, we built a smart integration to streamline workflows between Salesforce and DrChrono. With a simple custom action button, healthcare staff can insert a note in Salesforce and that same note is instantly synced to the Patient’s Communication Log in DrChrono, ensuring both systems stay perfectly aligned. This real-time sync reduces manual entry, prevents data mismatch, and helps teams work faster and more accurately across platforms. 🔄 Whether you're managing patient records, communications, or cross-platform workflows — this kind of automation improves productivity and compliance in healthcare operations. 🎥 Watch the demo to see how we bridge Salesforce and DrChrono for seamless note management. https://lnkd.in/gs74Xb9n

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⚕️ Integrating Salesforce + Zapier in Healthcare — A Smarter Way to Manage Patient Operations In today’s healthcare environment, speed, accuracy, and connected data aren’t optional — they’re essential. That’s why more healthcare organizations are turning to Salesforce + Zapier to automate the tasks that slow teams down. With this integration, providers can: 🔹 Sync patient intake data directly into Salesforce 🔹 Automatically route referrals and follow-up tasks 🔹 Trigger reminders for appointments, renewals, and care plans 🔹 Streamline communication between teams, departments, and systems 🔹 Reduce manual data entry errors and improve compliance At DLH Consulting Services, we help healthcare practices build secure, automated workflows that free up staff time and create a better experience for patients. If your organization wants to modernize operations without adding headcount, we’re here to help. 👉 DLH Consulting Services — 20+ years of expertise, 400+ orgs supported, 98% success rate https://sfdcdlh.com

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Chronic Care Management just got easier. Introducing TempDev’s CCM 2.1 Template Suite—built to streamline documentation, improve patient enrollment visibility, and support accurate billing within native NextGen workflows. Less admin. More clarity. Better care. 📖 Read the blog and watch the demo: https://lnkd.in/dwFYBXPC

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📣 California Providers 📣 Does your billing system handle bulk billing, private billing, or Partnership Health Plan/Medi-Cal? Does it integrate with your Regional Center? A Sacramento provider is switching to MITC for a better billing solution! Their current vendor lacks payroll integration, relies on a third party bot for Regional Center billing, offers no HIPAA secure communication, cannot bill private payers like Partnership Healthcare, and becomes a lot more expensive once everything is added up 💸 Download the Fact Sheet "Billing Solutions for CA Providers" to learn why California providers are using MITC, especially for billing https://lnkd.in/emmRCE8H.

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Meet Women In DSO® <> Meet Kalyani Ravi Kalyani Ravi runs operations at Twelve, the first AI-native, full-stack dental practice management solution, unifying a system of action with high-impact, AI-enabled services (revenue cycle management & insurance verification) in one simple platform. In under a year, their team of vertical SaaS veterans (Toast, Dutchie, Notarize) and expert dental operators (10+ years at a leading DPO) built the core practice management system, patient engagement workflows, AI voice receptionist, and much more. Kalyani brings 15 years of experience in Healthcare M&A and leveraged buyouts, Digital Strategy, Fintech Product Development, Crypto, Biotech and Venture Capital. At Twelve, she's building out all things Ops, from customer onboarding through to strategy to internal infrastructure to GTM - all while we scale.

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