Steven Hoffert

Access to Technology is a free digital literacy program offered by Fresno Economic Opportunities Commission (Fresno EOC) designed to help people of all ages build confidence and skills with everyday technology. The program offers no-cost technology classes and support, teaching participants how to use smartphones, tablets, computers, and the internet safely and confidently. Click the link below to find out more information. https://lnkd.in/gdYVKE5g

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What does it mean to be more than a vendor? At Spokane Teachers Credit Union (STCU), the partnership with Hyland goes deeper than just software. As a Success Paths program member, STCU works side by side with Hyland to evolve their digital strategy and deliver better, faster service to their members. With tools like Unity Forms and OnBase workflows, they’re transforming how their frontline teams work - creating meaningful outcomes and better experiences for every member. Watch the full video here: https://bit.ly/40EQIPd #Hyland #SuccessPaths #CustomerExperience #DigitalTransformation #CreditUnions #InnovationInAction #AgenticAI #HylandPartner

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The Municipal Information Systems Association of California names the City of Palmdale among California's leaders in municipal IT practices. The honor recognizes local government agencies that meet or surpass MISAC’s high standards in IT governance and operations. It conducted a rigorous peer-review evaluation, which examined Palmdale’s commitment to 11 categories, including strategic planning, budgeting, project management, disaster preparedness and cybersecurity. Read more at #PublicCEO bit.ly/4squRai

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Attention small businesses interested in applying for one of Verizon's $10K grants: ✔️The Verizon Small Business Digital Ready Grant is part of Verizon's commitment to equip one million small businesses with the tools and resources they need to thrive in today's digital economy, ultimately strengthening their local communities. ✔️Complete any combination of two eligible courses or events by June 30, 2025, to unlock the application. ✔️Courses and events offered are FREE and cover relevant topics such as cybersecurity, branding, funding, online marketing, managing money, operations and more. ✔️ Since 2021, Verizon has awarded $13.5 million in grants to small businesses.

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On your journey to innovate in K-12 education, have you come up against obstacles related to legislation? I have too! That's why I was so excited to witness the release of #PermissionGranted this week. As Chad Gestson reminded us that morning, "You have permission today, in Arizona, to innovate." Check out these tools for more specifics about the flexibility that already exists and examples of where that flexibility is being used to implement models of School 2.0 here in Arizona.

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Managed IT Services Tacoma: What Pierce County Businesses Actually Need The Tacoma IT Support Problem Pierce County businesses face a specific challenge: Seattle-based MSPs often treat Tacoma as an afterthought. Response times lag. On-site visits get scheduled "when a tech is in the area." You pay Seattle rates for Seattle-speed service that never quite materializes south of Federal Way. Meanwhile, the truly local options are often one-person shops that can't scale when you need them, or they disappear when the owner retires. What Tacoma businesses actually need: Someone who can show up same-day for hardware emergencies Engineers who understand manufacturing, healthcare, and professional services (Pierce County's economic backbone) Pricing that reflects Tacoma operating costs, not downtown Seattle overhead What "Managed IT Services" Actually Means The term gets thrown around loosely. Here's what different service levels typically include: Basic Monitoring (Reactive) Software tracks your systems for problems You get a call when something breaks Remote troubleshooting during business hours Managed Services (Proactive) Everything above, plus: Patch management and updates applied automatically Security monitoring and threat alerts Help desk access for end-user issues Full IT Department Replacement Everything above, plus: Strategic planning and budgeting Vendor management Project implementation Dedicated account manager Most 10-50 employee businesses fit best in the middle tier. Smaller companies can often get by with monitoring plus break-fix. Larger companies (50+) typically need the full package or have staff augmentation needs. What to Ask Before Signing Every MSP will tell you they're great. Here's how to verify: Response time guarantees: What's your guaranteed response time for critical issues? What counts as "critical"? Is that response time in the contract or just marketing? On-site capability: Where are your technicians located? What's your average on-site response time for Pierce County? Do you charge extra for on-site visits? Pricing structure: Is pricing per-user, per-device, or flat-rate? What's included vs. what triggers additional charges? Are there project rates for things like migrations? Contract terms: What's the minimum commitment? What does early termination cost? Can the price increase during the contract? References: Can I speak with a current client in my industry? How long have your longest clients been with you? Red Flags in MSP Contracts Watch for these warning signs: 3+ year commitments with heavy termination fees Price increases allowed without notice Vague SLAs with no actual guarantees Unlimited support claims that exclude common requests No local presence in Pierce County Required hardware purchases from specific vendors

Educational Employees Credit Union is meeting people where they are...literally. Through a full-service mobile branch in rural Fresno County, they are bringing safe, affordable financial services to an agricultural community long left without branch access. In doing so, they are helping many residents open their very first checking and savings accounts. This is a powerful example of data-driven outreach and trusted community partnerships that ensure safe, trusted banking is available to everyone, no matter where they live. https://bit.ly/45Alw61

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Merced County’s change management philosophy centers on meeting customers where they are. When business license holders who had operated the same way for 20 years struggled with the new system, staff didn’t just point them to online resources—they spent 45 minutes on the phone walking them through setup, hosted office hours in county buildings, and created detailed user guides with screenshots.

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Learn how City of Sacramento uses iNovah to deliver a unified payment platform for it's staff and citizens. https://buff.ly/oHMHyVf #iNovah #SystemInnovators #EnterpriseRevenueManagement

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