Scott Hensley

CFO optimism is rising. After several cautious quarters, finance leaders are shifting their focus from defense to offense, investing in growth, technology, and long-term strategy. Read more: https://lnkd.in/gkCDWeeE #MBexec #InterimLeaders #PrivateEquity #InterimExecutives #MBIL #CFO #ExecutiveSearch

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As I've sat down with Retail clients this past week, one thing top of mind is economic uncertainty. Tariffs may be the headline, but they’re only one part of the broader economic pressures. Rimini Street's VP of Retail Industry Solutions Dion Rooney has a POV to help retail CIOs execute a resilient IT roadmap positioning themselves to outmaneuver competitors. Read more here: https://lnkd.in/gBtK8uwY #RetailCIO, #AIRetail, #ERPSupport

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Great article by my colleague, Rachel Parrinello outlining important insights for tech companies as they go through compensation design and implementation. Especially interesting thoughts on driving GRR and NRR in a market where both are challenging, the rise of consumption models and compensation impact, and the use of AI in automating aspects of comp design and implementation. Alexander Group

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Mid-Market Companies Face Their Strategic Inflection Point in 2025. The year 2025 represents more than another calendar milestone for mid-market executives—it marks a defining strategic inflection point where strategic choices will determine competitive positioning for years ahead. The convergence of economic uncertainty, technological disruption, and geopolitical tensions has created conditions that demand sophisticated strategic responses previously reserved for Fortune 500 enterprises. For decades, mid-market companies served as the economic engine room, combining entrepreneurial agility with operational scale. Today, however, the traditional strengths that built these organizations face unprecedented stress tests at this strategic inflection point that require fundamentally different approaches to leadership and growth. Excerpts From:

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Interesting conversation recently about customer experience during M&A integration. Client mentioned their NPS dropped during acquisition even though nothing changed for customers. Internal focus during integration can inadvertently impact external relationships. Download our guide to see how others maintain customer focus during major changes. https://bit.ly/41E7Ox9

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As SaaS companies adopt outcome-based pricing models, understanding the implications for revenue recognition will be crucial for CFOs. Learn about the challenges and strategies in the newest article from my colleague Adam Blaylock. https://lnkd.in/g8CagvAw

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Five9 announced the results of a commissioned Forrester Consulting Total Economic Impact™ (TEI), the measurable value Five9 delivered to businesses through hyper-personalized and seamless AI-elevated #CX solutions. Read on: #TheNewCX

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Great read from my Deloitte partners, Evan Sheehan and team in the 2026 Global Retail Industry Outlook. What I especially appreciate is the strong client and industry leader commentary. The perspectives on how retailers are navigating consumer pressure, scaling AI beyond pilots, and sharpening their focus on customer experience feel both practical and grounded. As we continue in 2026, adaptability and disciplined execution continue to separate leaders from the rest. Worth the time if you’re thinking about what’s ahead for retail #FutureOfRetail #RetailTrends #CustomerExperience #AI

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2026 is transforming business services. AI disruption, shifting buyer demands, and economic uncertainty are forcing leaders to rethink GTM strategies and offerings. Alexander Group’s latest article reveals key trends and how to stay agile and customer-focused. Read more: https://bit.ly/3Lrturz #BusinessServices #GTMStrategy #AI #2026Predictions

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