Sandra Clary

Firms with a dedicated CX Strategist are 147% more likely to grow and 75% more profitable. 📊 This isn't theory—it's a measurable driver of business success. In our latest blog, our CEO Baker N. unpacks the hard data behind CX leadership in AEC. Learn how to turn CX into a discipline that drives growth. 👉 Read more: https://bit.ly/4gTDUvh Ps.: Thanks to our partner SMPS—Society for Marketing Professional Services for your contribution. #CXstrategy #businessdevelopment #datadriven

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Reactive reporting doesn’t drive revenue! Learn how forward-looking analytics help property managers capture demand, optimize pricing, strategically plan marketing and retain owners with real-time data. Read article: https://hubs.ly/Q03FHHk50 #bookdirect #directbookings #shorttermrentals #vacationrentals #propertymanagement

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🚀 BoostNOI Rising Star: Blanket | Turning Owner Retention into a Growth Engine At BoostNOI, we spotlight PropTech vendors solving real operator challenges and driving measurable business impact. Today’s Rising Star is Blanket, a US-based platform built to help property managers retain owners, reduce churn, and grow their portfolios with intelligent automation. 🏘️ What They’re Solving Property managers spend huge energy chasing new doors while quietly losing existing owners. Blanket flips that model. Their platform gives managers branded owner dashboards, automated insights, and engagement tools that strengthen relationships and keep investors informed without adding operational lift. 💡 Why Operators Are Paying Attention Blanket focuses on two outcomes that hit the bottom line. Higher owner retention and smarter portfolio growth. By working alongside existing property management systems, managers get better visibility, stronger communication, and data-driven opportunities to expand their book of business without increasing headcount. 👏 Shoutout to the Leaders Building This Big credit to Lior Abramovich🏡, Co-Founder and CEO, for championing a future where managers stop losing doors and start scaling with intention. Also to Sagi Medina 🏠, Co-Founder and CTO, for turning real operator pain points into practical, intelligent product execution. ❓ Your Take What is one part of your owner relationship workflow that should be automated but still is not? #BoostNOIRisingStar #PropTech #PropertyManagement #OwnerRetention #PortfolioGrowth #AI #OperatorSuccess

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The One Question That Reveals If Your Problem Is Sales, Marketing, or Customer Success The latest Force & Friction Podcast is now live, featuring Winning by Design certified revenue architect Graeme Pitches, who challenges conventional sales wisdom with over 20 years of international experience. This week, Graeme reveals a powerful diagnostic approach that most companies completely miss. It starts with one critical question during implementation: "Have you been able to get that impact that you originally purchased us for?" The answer to this question changes everything. If the answer is yes, you have a retention and expansion opportunity. If the answer is no, you might think it's a customer success problem. But Graeme's insight goes deeper. - It's not just a CS problem. It could be a sales issue. Maybe the wrong expectations were set during the sales process. - It's not just a sales problem. It could be a marketing issue. Maybe you're targeting the wrong customers entirely. Graeme's framework connects the dots across the entire customer journey: - Start implementation by recapping why they purchased and what outcomes they expect - End implementation with the frank question about impact achievement - Use the answer to diagnose where the real problem lies This is the beauty of SPICED and the bowtie framework. Everything is interconnected. The challenge isn't identifying problems, it's knowing where to pick your battles for maximum impact. Listen now wherever you get your podcasts to discover how to diagnose and solve problems across your entire revenue architecture. Or watch the full interview - link in comments. #ForceAndFrictionPodcast #RevOpsLife #GTMLife #RevenueLeadership #AIinGTM #RevenueOperations #RevenueArchitecture #Spiced

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