Ralph Hibbs

CAI can be a game-changer—if done right. Join this exclusive, no-fluff session with two industry leaders: 👩‍💼 Donna Fluss – President, DMG Consulting LLC 🧠 Anne Jenkins – VP, Solutions Architecture, Teneo.ai They’ll unpack the real-world lessons that separate transformational CX success stories from CAI projects that fall short. This isn’t another hype session—it’s a conversation grounded in results. You’ll walk away with: 🔧 Practical implementation tactics that actually work ⚡ Speed-to-value strategies that don’t compromise compliance 🧭 Proven playbooks from high-performing enterprise deployments Webinar: CAI Implementation Best Practices That Deliver September 3 | 🕛 12:00 EDT / 18:00 CEST https://lnkd.in/dqTP3wwN The future of CX is already here. Make sure you’re doing it smarter. #ConversationalAI #CustomerExperience #CXStrategy #CAI #TeneoAI #DMGConsulting #ContactCenter #DigitalTransformation Spencer Noble Kristen McFadden Gandhi Patrik Rosenberg Anne Jenkins Howard Leary II Benjamin Kolz, PhD Tim Bartz Yoleidy Carvajal Ramazan Gurbuz Andrea Flores Miralles Iman Gozal M. Molly Poole John Perrin Chris McManus Graziella Gioia Michael Kenney Lee A. Kayne Jon Cedercreutz Henry Danser Jeff Mazur Per Ottosson Fredrik Törgren

10

4 Comments

This is what progress actually looks like. Yesterday, Everbridge announced Emergency Event Management (EEM) with ServiceNow and Ekatra. It’s a purpose-built solution for utilities and essential service providers who operate in zero-margin-for-error environments. We’re talking about compressing response cycles that used to take days into minutes or hours. That’s not incremental improvement. That’s operational leverage when it matters most. Proud of the team and the partners who made this real.

15

1 Comment

Most sales teams have the content. What they don’t have is clarity on when and how to use it. That was one of the biggest takeaways from Allego’s recent guide on building a high-impact sales content taxonomy. We’ve relied on taxonomies for years to help reps find the right deck, case study, or ROI calculator. But now, it’s not just about helping humans search. AI is increasingly responsible for surfacing content during a sales cycle. And AI still needs structure. If your content isn’t organized by stage, persona, product, or vertical, your tech can’t help your reps. So yes, taxonomy is still important. Maybe more important than ever. But it’s changing. It’s no longer about just building a clean folder system. It’s about structuring your content so your AI tools can retrieve the right summary or snippet in real time. If your taxonomy isn’t mapped to the buyer journey, your reps and your AI are both guessing! We broke this down clearly in the guide, including examples by sales stage and industry. Let me know if you're interested and I'll shoot it over to you!

8

If you missed enterprise cyber and AI storage leader Infinidat at Gartner IOCS last week, join us TOMORROW (Dec 18) as we discuss the critical trends in enterprise storage at the 7th Annual Insight Jam Conference in our keynote address: "Key Enterprise Storage Topics For Machine Age Market Architecture". Tune in at 8am PT/11am/4pm GMT/5pm CET to explore how 2026 will unfold for enterprise storage: • Cyber storage resilience and its critical importance to an overall corporate cyber security strategy • AI - both enterprise storage for AI applications and workloads and also the use of AI inside of storage systems for ease of management and to cut costs • The impact of enterprise storage on power budgets and power efficiency • How enterprise storage can dramatically reduce IT CAPEX, IT OPEX, and IT resource needs https://bit.ly/48T0osy Oren Yesharim David Beltrán Vera David Humes II David Sawyer David Muench Tim Dales Bill Basinas Fran Bruno David Lubrano Benjamin Lew Tom Manganaro Tom Dionne Daniel Potts Donato Ceccomancini Marco Meraviglia ☁ Andrea Sappia Andrea Fraietta Marcus Benham Juliet McMullen Anthony DeLisio Karine Haase Lynsy (Calvario) Marshall Rebecca Kraushaar Revital Aharon-Frimerman Kfir Kayakov Shira Ginsburg Solutions Review Tim King Maleeha Haider Jonathan Paula 📸Craig Hibbert Bob Stone Pete Byrne Paul S. Gaccione Paul Stewart George Deveau James Meyers Gene Kussmann JT Lewis Lee Bushnell

5

Every now and then, two parts of your work come together in a way that just makes sense. I spent my first 9 years at SAP in SAP Concur, helping to make the perfect trip come to life. Today, in SAP Customer Experience, I focus on helping our customers build experiences that drive profitable growth and lasting customer relationships. At Concur Fusion, we announced the coming together of Sales Cloud and Concur - creating one connected flow from opportunity to travel to expense, with AI making planning for customer visits seamless. All the while, businesses gain valuable insight into how T&E funds are being spent, helping optimize their # 1 discretionary spend category. Because when intelligence and connection come together, the experience gets better for everyone - and profitable growth follows. I’ve shared a blog in the comments that explores the cognitive load behind sales travel - and why reducing these micro-decisions matters for those who want to dive deeper.

59

3 Comments

SAS SVP of Global Channels John Carey joined this installment of the B2B Sales Trends podcast to explain how strong sales strategies keep focus on the customer every step of the way. Listen to learn how SAS works with partners to: 🔎 Identify customer needs with precision 🧠 Bring trusted data and AI to customer challenges 📈 Deliver outcomes faster and with clarity 🔗 https://lnkd.in/eNj3a5in

3

Discover how to plan, simulate, and automate your enterprise IT incident response with a tailored strategy to reduce risk, downtime, and disruption.

1

Most B2B teams don’t have a data problem. They have an ICP segmentation problem and are trying to solve it with ZoomInfo, Clay, and additional enrichment. The question they should be asking is: Which accounts actually map to your ICP segments, and who’s in the buying group? Without that clarity, more data just means more noise. And noise costs money. I’ve watched this play out over and over in B2B SaaS: ① More fields. More dashboards. More “signals.” ② Still fuzzy on ICP. Still targeting too broadly and using intuition. Still missing your target number(s). Still having contentious and stressful weekly pipeline meetings? Because here’s the truth: Enrichment doesn’t solve a segmentation problem. It just lets you guess with more columns and overwhelming noise. Here are 4 steps to fixing that—and what we preach AlignICP: 1. Define ICP segments based on outcomes — not opinions. Who closes, expands, renews, and drives LTV? Use sales metrics (win rates, ACVs, days to close, etc.) and revenue metrics (AKA product market fit metrics like ARR, NRR, etc.), and use case. 2. Operationalize a unified account list — so Sales, Marketing, and CS are rowing in the same direction and prioritizing the right target segments and accounts. 3. Map the buying group per segment — know which roles must be involved (and which ones are missing). 4. Then—and only then—layer on enrichment to close the real gaps. So you're narrowing your focus and 1 execution and reducing GTM waste on low-value accounts. Check out the long-form explainer and framework I've packaged up at: The Definitive Guide to Data-Driven ICPs for Predictable SaaS Growth 👉 Read it here: https://lnkd.in/gSnkSG5p If you're buying data before locking in segment truth and buyer clarity, you're not getting smarter—you’re just getting louder. #B2BSaaS #GTM #ICP #DemandGen #ABM #Pipeline #RevOps #CustomerData #ABM #ABX #PMM #GTMstrategy

14

1 Comment

With so many different ways to use AI to transform your business and productivity, it can sometimes be hard to see the wood for the trees. Thankfully, SHI's AI experts have clever ways to accelerate how you imagine, experiment and adopt AI, from ideation workshops to deployment services.

21

Property Management Companies (PMCs) are not only responsible for compliance with federal laws, but state and local laws that each have their own standard of compliance. Take complexity and multiply it 50-fold for national organizations with properties throughout the U.S.A. Mid-market and local PMCs do not have it any easier. Just because they may be under a fewer number of laws and regulations, depending on the size of their organization and the resources at their disposal, the amount of complexity could be equally weighted with that of larger organizations. Case-in-point, a number of recent regulations that impact property management companies in California. Whether a larger organization with properties in The Golden State, or a local operator, quickly taking the law and applying to operations requires urgency and understanding. This is what makes InCheck® by SiteCompli® special. It scales. And it helps normalize complexities so site teams, no matter the size, are equipped for success to execute consistently, owner/operators ensure compliance, and residents get the experience they deserve. To learn more 👇

8

In the age of the SaaSpocalypse, Coupa is well positioned with our proprietary data, vast buyer/supplier network and domain knowledge to be one of the disrupters, not the disrupted. Watch the Bloomberg interview with CEO Leagh Turner to learn why!

16

1 Comment