Paul Johnson

When I meet with SMB leaders across North Texas, one theme always comes up: they want partners who listen, not vendors who sell. That’s why I found Ep. 114 of Talk To Th3 Doc with Jose Duarte, CCIM so refreshing. The idea that “self-assessment is crucial for growth” isn’t just true in real estate—it’s true in IT partnerships too. Worth a listen if you’ve ever felt like service was treated as transactional. 📺 Watch it here: https://lnkd.in/gKiZWdmE #TalkToTh3Doc #BusinessDevelopment #DFWSMB #CustomerService #ConversationBeforeDecision

5

Cyber threats aren't just a big-city problem. Oklahoma businesses are just as vulnerable—and hackers know it. That’s why more local IT leaders are turning to zero-trust security with Cisco Secure Access, powered by Chickasaw Telecom. www.chickasawtel.com

4

#Brightspeed continues to bring connectivity and connection to Central Texas! More than 58,800 homes and businesses in Bell and Coryell Counties now have access to Brightspeed's state-of-the-art, high-speed fiber network. By the end of the full fiber buildout, more than 97,500 locations across the communities of Copperas Cove, Gatesville, Killeen and Nolanville will have access, opening up new opportunities for remote workers, families, entrepreneurs and small businesses. Get the details at: https://bit.ly/4mVTHMt

3

DFW IT Helpdesk Tech Tips for Multi-Family Properties providing efficient and effective support for multi-family properties requires understanding their unique technological needs. Here are some tech tips to help manage and troubleshoot common IT issues in this sector: Network and Connectivity * Robust Wi-Fi Infrastructure: Ensure a reliable and high-speed internet connection is available throughout the property, including common areas. Consider a network design that can handle a large number of connected devices. * Guest Network Management: Implement a separate and secure guest Wi-Fi network for residents and visitors. This protects the property's internal network and provides a valuable amenity. * Regular Network Monitoring: Utilize network monitoring tools to proactively identify and address connectivity issues before they impact residents or property management operations. * Bandwidth Management: If feasible, implement bandwidth management policies to ensure fair usage and prevent individual users from monopolizing the connection. * User Training: Provide comprehensive training to property management staff on how to effectively use the software and related IT tools. Hardware and Devices * Standardized Hardware: Where possible, standardize the hardware used by property management staff to simplify support and maintenance. * Regular Maintenance: Implement a schedule for regular maintenance of computers, printers, and other hardware to prevent failures. * Mobile Device Management: If staff use mobile devices for work, consider implementing a mobile device management (MDM) solution to secure data and manage access. Security * Strong Passwords and Multi-Factor Authentication (MFA): Enforce the use of strong, unique passwords and enable MFA for all critical accounts to protect against unauthorized access. * Firewall Configuration: Ensure that firewalls are properly configured to protect the property's network from external threats. #networksecurity #cabling #multifamily #dfwithelpdesk

1

The IT consulting landscape is being rewritten by AI at lighting pace. We’re moving from fragmented point products to end‑to‑end AI platforms that solve real business problems across smart cities, BFSI, manufacturing, retail, airlines and beyond. The conversation is shifting from “Which tool?” to “Which business outcome can we reimagine?” Look at Dell’s work with the City of Amarillo: the same AI‑driven capabilities that power a smarter city can transform IT helpdesks and call centers globally across domains. Today, as consumers, many of us dread IVRs — long menus, confusing options, no clear way to just “talk to someone”. Now imagine this instead: An interactive AI avatar that speaks your language of choice A natural, verbal conversation instead of pressing 1–2–3 Instant understanding of intent, context and emotion Seamless handoff to humans only when truly needed The result? Higher CSAT, lower wait times, and fewer escalations Reduced dependency on large night‑shift teams in low‑cost locations like India, Malaysia, and the Philippines. Optimized operating costs with a more scalable, resilient support model This is just one slice of the art of the possible with AI‑powered digital assistance. The world is shrinking at an unbelievable pace — and innovative AI business solutions will be at the center of every serious boardroom conversation. At Dell, we’re helping customers make this real fast: Start with a simple Proof of Concept on a single workstation Experience AI digital assistants live with your own use cases Quantify the business impact and cost optimization before scaling 🔗 Explore Dell’s digital assistance solutions: Digital Customer & Employee Experience with AI: https://lnkd.in/gnkHSChq If you’re driving transformation in IT, operations, CX, or digital and want to see this in action, let’s connect. We at Dell are keen to work with you and your teams to co-create the next generation of digital assistance for your business. Reach out — we’re happy to help you achieve your business outcomes. #AI #GenerativeAI #DigitalAssistant #CustomerExperience #ITConsulting #SmartCities #BFSI #Manufacturing #Retail #Airlines #DellTechnologies #DigitalTransformation #CostOptimization #iwork4dell https://lnkd.in/gFjWKmKg

6