Michael Lipps

Reverse logistics is no longer a back-office detail in ITAD — it’s a front-line differentiator. In a recent Technology Reseller News podcast recorded at ITAD Association, formerly ASCDI’s new #ITAD Connect event, I spoke with Shawn Stockman of ReturnCenter about why ITAD providers are increasingly winning or losing enterprise business based on how well they manage the return journey of IT assets. From pickup requests and tracking to asset data visibility after processing, enterprises want transparency and accountability at every step. As Shawn noted, trust is built — or lost — long before hardware ever reaches the ITAD facility. For ITADs, modern reverse logistics isn’t just about operational efficiency. It’s about credibility, customer experience, and long-term enterprise relationships. Snom Technology GmbH #SnomAtTheShow Julie Smith Elizabeth (Liz) Casale Vincent Gianfrancesco Jeff Pulver Evan Kirstel Andy Abramson Mark A. Daley Stephanie Benzik #ITAD #ReverseLogistics #EnterpriseIT #ASCDI #AssetRecovery #Sustainability #Channel

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Security isn’t a checkbox — it’s architecture. Unapproved file-sharing apps and outdated MFT platforms quietly introduce real risk. When compliance gaps surface under frameworks like HIPAA or GDPR, the financial and reputational impact can be massive. A better model? Deploy SFTP inside your own cloud environment. Keep data in your tenant. Maintain full audit logs, strong encryption, granular access controls, and native integration across AWS, Azure, or Google Cloud. When file transfer lives inside your infrastructure — not outside of it — compliance becomes operational, not reactive. #ThornTechnologies

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I was moved to write some observations about Bruce Nolop, who passed away on February 2. But I would invite readers to read the responses and comments I received. There are 40 of them. I am sure there will be more. They collectively present a picture of a master class in effective, but kind, leadership. It is rare to have so many heartfelt comments written so thoughtfully in any LinkedIn posting or other place at which obituaries are posted.

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While #ERPs can do a lot, they can't do everything. Explore 5 reasons it might be worth while to invest in a purpose-built #TransactionMatching solution. https://ow.ly/uC1z30sPI5E

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CAI can be a game-changer—if done right. Join this exclusive, no-fluff session with two industry leaders: 👩‍💼 Donna Fluss – President, DMG Consulting LLC 🧠 Anne Jenkins – VP, Solutions Architecture, Teneo.ai They’ll unpack the real-world lessons that separate transformational CX success stories from CAI projects that fall short. This isn’t another hype session—it’s a conversation grounded in results. You’ll walk away with: 🔧 Practical implementation tactics that actually work ⚡ Speed-to-value strategies that don’t compromise compliance 🧭 Proven playbooks from high-performing enterprise deployments Webinar: CAI Implementation Best Practices That Deliver September 3 | 🕛 12:00 EDT / 18:00 CEST https://lnkd.in/dqTP3wwN The future of CX is already here. Make sure you’re doing it smarter. #ConversationalAI #CustomerExperience #CXStrategy #CAI #TeneoAI #DMGConsulting #ContactCenter #DigitalTransformation Spencer Noble Kristen McFadden Gandhi Patrik Rosenberg Anne Jenkins Howard Leary II Benjamin Kolz, PhD Tim Bartz Yoleidy Carvajal Ramazan Gurbuz Andrea Flores Miralles Iman Gozal M. Molly Poole John Perrin Chris McManus Graziella Gioia Michael Kenney Lee A. Kayne Jon Cedercreutz Henry Danser Jeff Mazur Per Ottosson Fredrik Törgren

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When every second counts, having the right tech makes all the difference. Proud to share how the Pittsburgh Penguins lean on a full-stack tech portfolio from Lenovo and Motorola to stay agile, connected, and decisive on draft day. 🏒 Learn more at https://lnv.gy/4oAS9YA | #WeAreLenovo #NHLDraft #LetsGoPens

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