Michael Carroll

This IDC PeerScape relates the story and emerging best practices of two organizations — both of which express the dire need for an "AI companion" to address real business problems. One of the teams discussed in this study has tackled this problem with an innovative and novel approach, using existing technologies, and can now demonstrate excellent results coming from its new AI business companion.

"The sum of business knowledge that can be captured in an organization's AI business… Show more

This IDC PeerScape relates the story and emerging best practices of two organizations — both of which express the dire need for an "AI companion" to address real business problems. One of the teams discussed in this study has tackled this problem with an innovative and novel approach, using existing technologies, and can now demonstrate excellent results coming from its new AI business companion.

"The sum of business knowledge that can be captured in an organization's AI business companion will continuously grow and expand the 'organizational intelligence' of the enterprise and create a 'digital intelligence advantage' within the industry and markets," says Robert Multhaup, adjunct research advisor, IDC's IT Executive Programs. Show less

The goal of any innovation effort is to deliver business value and competitive advantage. Two IT leaders share their secrets for meeting those measures.

This IDC PeerScape features the insights of two B2B business and IT leaders who will focus on examining first, how a B2B business can incorporate customer experience into its business model to learn what the customer values, and second, how to incorporate digital technology innovations into its customer response to deliver the value that the customers are seeking. As IDC notes in The Future of the Customer and Consumer: The Enterprise Perspective (IDC #EUR146229920, April 2020), "At the center… Show more

This IDC PeerScape features the insights of two B2B business and IT leaders who will focus on examining first, how a B2B business can incorporate customer experience into its business model to learn what the customer values, and second, how to incorporate digital technology innovations into its customer response to deliver the value that the customers are seeking. As IDC notes in The Future of the Customer and Consumer: The Enterprise Perspective (IDC #EUR146229920, April 2020), "At the center is the customer (B2C or B2B). The customer of the future will expect pervasive access to everything — information, insights, and recommendations — now."

To deliver this customer-centric vision, this document discusses leading-edge practices that demonstrate how B2B organizations can benefit by focusing on their customer's experience and delivering pervasive information access to meet their needs:

Go beyond transactional-driven solutions to focus on customer-centric solutions.

Learn what the customer values with customer experience data and analytics.

Deliver customer value by offering innovative customer engagement solutions.

"The integration of customer experience into the B2B world is essential to deliver Industry 4.0 goals, and this will require convergence around the intersection of production, marketing, IT/OT technologies, and other disciplines to transform and work together to build a customer-centric solution," says Robert Multhaup, adjunct analyst, IDC's IT Executive Programs (IEP). Show less

Like many industrial organizations, Georgia-Pacific was struggling with the loss of operating expertise created by a retiring workforce. Coordinating the company’s IT and OT departments is helping to solve the issue and improve the way the company operate

This IDC study examines the innovation programs of two organizations that are delivering competitive business results and outcomes. It examines the giant innovation culture at Merck and the extreme customer focus at Georgia-Pacific (GP) and explores best practices around three key themes of innovation success:

Finding and defining the "right" problem to solve

Putting great minds together that don't think alike

Institutionalizing the anti-institutional characteristics of… Show more

This IDC study examines the innovation programs of two organizations that are delivering competitive business results and outcomes. It examines the giant innovation culture at Merck and the extreme customer focus at Georgia-Pacific (GP) and explores best practices around three key themes of innovation success:

Finding and defining the "right" problem to solve

Putting great minds together that don't think alike

Institutionalizing the anti-institutional characteristics of innovation

"Each of these different organizations, with its own unique innovation cultures, has learned how to harness the power of digital innovation, and it is paying off," says Robert Multhaup, adjunct analyst, IDC's IT Executive Programs (IEP). Show less

ANDRITZ helps the company to run their facilities more smoothly and efficiently with highly advanced, self-developed IIoT tools, leading to less downtime, higher profitability, and thus providing a competitive edge. Both companies have developed a very unique understanding of what working together in dynamic times really should look like – even if it means having challenging conversations. Chris Sousa from ANDRITZ met Mike Carroll in Atlanta to talk about the essence and the results of their… Show more

ANDRITZ helps the company to run their facilities more smoothly and efficiently with highly advanced, self-developed IIoT tools, leading to less downtime, higher profitability, and thus providing a competitive edge. Both companies have developed a very unique understanding of what working together in dynamic times really should look like – even if it means having challenging conversations. Chris Sousa from ANDRITZ met Mike Carroll in Atlanta to talk about the essence and the results of their work together. Show less

The quest for plug-and-play networking and interoperable process control envisioned by the Open Process Automation (OPA) Forum is gathering steam and gaining ground, but it still needs more process industry end-user support to bring its interoperable Open Process Automation Standard (O-PAS) into reality.

This IDC PeerScape focuses on the strategy and organizational components of the IT/OT convergence and discusses the following best practices:

Define an IT/OT strategy and organization that drives business outcomes.

Create IT/OT innovation teams to drive new IT/OT solutions.

Create a new type of IT/OT team, culture, and persona.

"This IDC PeerScape describes how three large organizations have developed their IT/OT convergence strategies and organizations to support… Show more

This IDC PeerScape focuses on the strategy and organizational components of the IT/OT convergence and discusses the following best practices:

Define an IT/OT strategy and organization that drives business outcomes.

Create IT/OT innovation teams to drive new IT/OT solutions.

Create a new type of IT/OT team, culture, and persona.

"This IDC PeerScape describes how three large organizations have developed their IT/OT convergence strategies and organizations to support their Industry 4.0 and IoT goals," says Bob Multhaup, adjunct analyst with IDC's IT Executive Programs (IEP). "They've succeeded in entering this digital frontier and coming out with successful IT/OT innovations and real competitive advantage." Show less

Discover a simple equation that can change how you approach your customers, eliminate the hidden cost of doing business with you, and drive organic growth.

THE ‘SPHERE OF INFLUENCE’
Mike Carroll is vice president innovation for Georgia-Pacific and the 2019 recipient of ASPI’s the Excellence in Leadership Award, which recognizes outstanding leaders within the paper industry. He kicked off a full morning of speakers on Friday by examining one of the industry’s most pressing concerns. "We’re in the midst of the greatest loss of knowledge in the history of the industry," he said. "How are we going to keep everything running?"