Max Ball

A spare minute? In this Episode #13 of the One-Minute StorageCast, Sapna Capoor asks Director of Alliances Mike Jochimsen about the multiple ways customers can tap into the added value of Infinidat's Tech Alliance program. It's only 60 seconds of micro-learning about Infinidat's Tech Alliance Partner Program — watch now on YouTube! https://okt.to/2DdK5e

Real-world results demonstrate the transformative power of this approach across diverse industries. Liberty Latin America achieved a 34% increase in self-service usage while reducing total customer experience costs by 18% annually through strategic AI implementation. Meanwhile, Modivcare transformed member experiences and generated $17 million in annualized value while increasing digital booking revenue by 150%. Healthcare organizations particularly benefit from AI-enhanced customer experience strategies that balance operational efficiency with empathetic care delivery. Steinberg Diagnostic Medical Imaging Centers now manages 4,000 additional patient calls monthly while reducing abandonment rates from 10% to 2.9% by implementing virtual agents for routine tasks, allowing staff to focus on emotionally meaningful patient interactions. The platform's success extends beyond individual metrics to encompass comprehensive customer experience transformation. Agent adoption of AI-powered tools grew exponentially, with Agent Copilot usage increasing more than 3X year-over-year and automated summaries growing over 10X. Enterprise momentum continues accelerating as organizations recognize the strategic value of experience orchestration platforms. Genesys recently signed its second-largest deal ever, an eight-figure annual contract with a Fortune 100 technology company, while maintaining net revenue retention rates exceeding 120% for four consecutive fiscal quarters. Forrester positioned Genesys as a leader in Contact-Centre-As-A-Service platforms, while Gartner recognized the company in their Customer Journey Analytics & Orchestration market guide for the sixth consecutive year. Customer satisfaction ratings of 4.7 out of 5 stars with 94% willingness to recommend further demonstrate platform effectiveness. https://lnkd.in/gi-rx-yx #AICustomerExperience #ExperienceOrchestration #GenesysCloud #CustomerJourney #AIAutomation #OmnichannelCX #CustomerSatisfaction #AgentCopilot #PredictiveAnalytics #DigitalTransformation #CustomerRetention #ContactCenterAI #CXPlatform #CustomerEngagement #AIAgents #SelfService #VoiceOfCustomer #CustomerIntelligence #ExperienceAnalytics #CXInnovation #CustomerSuccess #AITransformation #BusinessResults #CustomerLoyalty #TechLeadership Follow our LinkedIn page for more such interesting CX expert opinions/ Thought Leader Interviews/ CX Leadership news/ articles/ updates https://lnkd.in/g9eeFFgh