About
I build enterprises that actually deliver outcomes.
For more than 30 years, I’ve…
Articles by Mary
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A Salesforce Program Architect in Your Pocket: Meet IBM’s Intelligent Delivery Suite
A Salesforce Program Architect in Your Pocket: Meet IBM’s Intelligent Delivery Suite
IBM Salesforce Intelligent Delivery Suite: A Game Changer for Accelerated, High-Quality Transformation In today’s…
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From AI Pilots to Performance: What to Expect at Dreamforce 2025
From AI Pilots to Performance: What to Expect at Dreamforce 2025
If Dreamforce had a soundtrack this year, it would be loud, bold, and unapologetically transformative—just like…
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Importance of Customer Success in a Challenging Economy
Importance of Customer Success in a Challenging Economy
In today's uncertain economy, businesses are facing unprecedented challenges. However, one area that can make a big…
4 Comments -
Scaling Customer Success
Scaling Customer Success
Scaling customer success is a challenge many technology companies face. Organizations tend to add resources to manage…
1 Comment
Activity
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Last evening was full of inspiration and celebration at Ziegfeld Ballroom!!! It was an honor to be with incredible Girl Scouts and Board members…
Last evening was full of inspiration and celebration at Ziegfeld Ballroom!!! It was an honor to be with incredible Girl Scouts and Board members…
Liked by Mary Fratto Rowe
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I enjoyed this conversation with Kristina Ayanian and Nasdaq at #RSAC2026. Adversaries are using AI to exploit weakness faster than ever. The window…
I enjoyed this conversation with Kristina Ayanian and Nasdaq at #RSAC2026. Adversaries are using AI to exploit weakness faster than ever. The window…
Liked by Mary Fratto Rowe
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Thank you to our friends at Google for leading Brownie and Junior Girl Scouts in a day of hands-on exploration of coding, app design, and machine…
Thank you to our friends at Google for leading Brownie and Junior Girl Scouts in a day of hands-on exploration of coding, app design, and machine…
Liked by Mary Fratto Rowe
Experience
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Education
Licenses & Certifications
Volunteer Experience
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Board Member
Horizons Saint Davids
- Present 4 years 8 months
Education
Horizons at Saint David's is an award-winning, tuition-free, all-boys academic and enrichment program serving low-income students from our partner schools in East Harlem, New York.
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Volunteer
Salesforce.org
- 7 years 8 months
Organize and champion pro bono volunteer activities for the Customer Success Group within Salesforce.
Honors & Awards
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Girl Scout Gold Achievement Honoree
Girl Scouts of Greater New York
Recognized by the Girl Scouts of Greater New York for Outstanding Leadership in My Field and exhibiting the traits of a Girl Scout.
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Customer Success MVP
Salesforce
Recognized for outstanding contributions within the Salesforce Customer Success Group.
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Services MVP
Salesforce
Recognized for outstanding contributions within the Salesforce Professional Services Group.
Organizations
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The Human Gathering
Member
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Chief
Member
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Recommendations received
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After 30 years with Deloitte and 25 as a partner, I am retiring from the firm. It’s been an amazing journey, and I’m very lucky to have worked with…
After 30 years with Deloitte and 25 as a partner, I am retiring from the firm. It’s been an amazing journey, and I’m very lucky to have worked with…
Liked by Mary Fratto Rowe
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And here we go...... Agent Force NYC!!
And here we go...... Agent Force NYC!!
Liked by Mary Fratto Rowe
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Go through 10 interviews as one client recently had OR.... Pay attention to what my client, Neha Parekh is doing instead. She’s a data privacy…
Go through 10 interviews as one client recently had OR.... Pay attention to what my client, Neha Parekh is doing instead. She’s a data privacy…
Liked by Mary Fratto Rowe
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Proud Papa moment and a little lesson in what I call “chopping the wood” 🪵 🪓. The hard parts. The grind. The things most humans avoid. ALL that…
Proud Papa moment and a little lesson in what I call “chopping the wood” 🪵 🪓. The hard parts. The grind. The things most humans avoid. ALL that…
Liked by Mary Fratto Rowe
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What happens when a room full of students leans into a conversation about professional networks as something you build with care, rather than…
What happens when a room full of students leans into a conversation about professional networks as something you build with care, rather than…
Liked by Mary Fratto Rowe
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Big shoes to fill. Today I toured University of Texas at Austin with my son—and it felt surreal. When he was little, I made the big…
Big shoes to fill. Today I toured University of Texas at Austin with my son—and it felt surreal. When he was little, I made the big…
Liked by Mary Fratto Rowe
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We bust our a** for companies And give ourselves the bare minimum. Why do we do this? We work late nights. We give all of our energy. Our…
We bust our a** for companies And give ourselves the bare minimum. Why do we do this? We work late nights. We give all of our energy. Our…
Liked by Mary Fratto Rowe
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There has been a lot of talk about AI displacing entry-level talent, but I am seeing a lot of the opposite. In fact, Salesforce is hiring 1,000 new…
There has been a lot of talk about AI displacing entry-level talent, but I am seeing a lot of the opposite. In fact, Salesforce is hiring 1,000 new…
Liked by Mary Fratto Rowe
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Customer expectations have shifted—again. And this time, speed alone isn’t enough. Today, the IBM Institute for Business Value launched a new…
Customer expectations have shifted—again. And this time, speed alone isn’t enough. Today, the IBM Institute for Business Value launched a new…
Liked by Mary Fratto Rowe
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🧑💻 Introducing the Salesforce Forward Deployment Engineer (FDE) Partner Network Excited to share that IBM is a proud launch member of the new…
🧑💻 Introducing the Salesforce Forward Deployment Engineer (FDE) Partner Network Excited to share that IBM is a proud launch member of the new…
Liked by Mary Fratto Rowe
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H. Cody Girod
To accelerate this shift toward limitless digital labor capacity, #Salesforce today introduced three major pricing innovations explicitly designed to unlock #AI adoption at scale, empower organizations to expand their digital workforces, and deliver strategic investment flexibility enterprise-wide: 1. New Flex Credits to scale #Agentforce across every workflow 2. New Flex Agreement to shift investment as priorities change 3. New Agentforce user licenses, and add-ons with included Agentforce usage #CRM #Data #DigitalLabor #Agents #Cloud https://lnkd.in/gntAH799
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Jesko Perrey
I enjoyed this conversation with Paul Fipps, president of global customer operations at ServiceNow, and my colleague Richelle Deveau. Paul goes into how ServiceNow is using AI to boost growth, not just productivity – and that includes use cases that strengthen the company’s customer centricity. I liked the example of an early-in-career team member showing executives how he uses gen AI to build a full customer brief – context, trends, and suggested next actions – in minutes. 👉 Read or watch the full discussion here: https://lnkd.in/eAaRMxST 👉 And you can find our full series of C-Suite Growth Talks here: https://lnkd.in/ef6feZ3h #CustomerExperience #AI #AgenticAI #Growth #McKinseyGMS
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Joyce Parton
Insightful article from Salesforce on cohesively managing your human team and your AI agents in this rapidly changing workforce. It’s a leader shift in thinking about managing the skill set of your AI agents like a human employee, similar thought leadership around setting productivity goals, defining the parameters (job description) and solving problems for the Agent (such as inserting new data sets when the results aren’t optimal). Simultaneously building confidence and trust of your human employees by investing in upskilling. Great read.
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Jennifer Missye Charles
Accenture to acquire NeuraFlash, expanding Salesforce and generative AI capabilities Accenture has agreed to acquire NeuraFlash, a Salesforce and generative AI consulting specialist with more than 1,000 successful implementations for 400+ clients worldwide. The deal adds 510 professionals and deep expertise in Salesforce Agentforce, AWS, and agentic AI solutions, strengthening Accenture’s Salesforce Business Group and enhancing its ability to serve mid-market industries globally. This acquisition underscores Accenture’s commitment to accelerating enterprise AI adoption and delivering intelligent solutions at scale. How do you see gen AI transforming sales, service, and field operations in the years ahead? https://lnkd.in/dWYPJWmw #Accenture #NeuraFlash #Salesforce #GenerativeAI #AgenticAI #Cloud #AWS #DigitalTransformation #CustomerExperience #BusinessGrowth #Innovation
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Soulaima Gourani, E-MBA
I sat down with the brilliant Vivek Wadhwa, an academic, entrepreneur, and author of five bestselling books for a powerful Saturday Salon conversation. We covered a lot: life, AI, cancer breakthroughs, and what really matters. It’s part of my weekly invite-only podcast where Global Leaders get to learn from the minds shaping our future. Here’s a super short snippet on AI. Vivek is optimistic about tech, but this clip is pure food for thought. Would love to hear what you think—agree or disagree? #TheUnstoppableCircle #Saturdaysalon
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Piyush Mishra
IBM and Roche announced a groundbreaking AI-powered solution designed to support people with diabetes in their daily lives. By leveraging IBM's #watsonx platform, this innovative tool provides predictive insights into glucose levels, helping individuals manage their condition more proactively. This collaboration marks a significant step forward in using technology to enhance health outcomes for those living with diabetes. https://lnkd.in/e3_F8vFp
2 Comments -
Jaime Duran
One of the things I’m proud of about working at SAP is that accessibility isn’t treated as a feature—it’s the foundation. When we design with inclusion in mind, we create better, more intuitive experiences for everyone. This approach reflects SAP’s commitment to human rights and to building products that truly work for all people. Learn more about how we design for everyone at SAP Design 👉 https://bit.ly/41i8kjC #SAPGetSocial
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