“Mark is a great engineer and supported me on several customer voice initiatives. He would be a great asset for any company .”
Mark Drucker
San Ramon, California, United States
21K followers
500+ connections
About
Mr. Mark Drucker has over 25 years in the information systems business developing global…
Activity
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After 20.5 years at NetApp, I’m calling it a career. My last day is Monday, May 4, 2026. If we’ve worked together at any point along the way, thank…
After 20.5 years at NetApp, I’m calling it a career. My last day is Monday, May 4, 2026. If we’ve worked together at any point along the way, thank…
Liked by Mark Drucker
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I’ve been to Cisco Live! conferences 9 times over the years. 🔹Amsterdam, 2026 🔸Las Vegas, 2023 🔸San Diego, 2019 🔸Orlando, 2018 🔹Barcelona, 2018…
I’ve been to Cisco Live! conferences 9 times over the years. 🔹Amsterdam, 2026 🔸Las Vegas, 2023 🔸San Diego, 2019 🔸Orlando, 2018 🔹Barcelona, 2018…
Liked by Mark Drucker
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We’re proud to share a landmark moment for Legora: a new strategic relationship with Deloitte Legal in the UK to transform legal services through AI.…
We’re proud to share a landmark moment for Legora: a new strategic relationship with Deloitte Legal in the UK to transform legal services through AI.…
Liked by Mark Drucker
Experience
Licenses & Certifications
Volunteer Experience
Projects
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Broadcom Unity Upgrade to UC on UCS version 8.x
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Phased Enterprise wide Voicemail migration from Unity version 7 to Unity Connection version 8.5. Project was completed ahead of schedule with no adverse effects to production with a high level of customer satisfaction.
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Netapp UC Upgrade and Migration to UCS
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Architecture, Testing and deployment of 6 Cisco UCS voice clusters worldwide hosting Cisco Unified Communications Manager, Unified Call Center Express and Cisco Unity Connection version 8.5. The project included testing, staging and go-live phases for the complete enterprise migration to the virtualized environment.
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Netapp UC Upgrade to version 10.x
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Architecture, Testing and upgrades of multiple Cisco voice and video clusters worldwide hosting the version 10.x Cisco collaboration suite. The project included lab testing and upgrade phases.
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Netapp UC Upgrade to version 9.x
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Architecture, Testing and upgrades to multiple Cisco voice and video clusters worldwide hosting the version 9.x Cisco collaboration suite. The project included lab testing and upgrade phases.
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Walmart.com UC Upgrade, Site Migration and Redesign
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Facilitate site migration while enabling intra campus communication, voicemail internetworking and ongoing emergency services functionality. Migration of early versions of Call Manger and Unity voicemail architecture to later versions of Call Manager and Unity Connection. Upgrade of Emergency Responder and re-architecture of its configuration to meet site move.
• Migration from DC directory to Active Directory.
• Biamp and Telepresence Integration.
• Unity Connection Single Inbox…Facilitate site migration while enabling intra campus communication, voicemail internetworking and ongoing emergency services functionality. Migration of early versions of Call Manger and Unity voicemail architecture to later versions of Call Manager and Unity Connection. Upgrade of Emergency Responder and re-architecture of its configuration to meet site move.
• Migration from DC directory to Active Directory.
• Biamp and Telepresence Integration.
• Unity Connection Single Inbox Configuration.
• Enterprise User Account Alias modification from Domain.
• 4 to 5 Digit Dial Plan Migration
• Migration of Walmart.com, Sams Club and other properties production Call Centers for Black Friday, Cyber Monday and other highly visible dates through the 2011 Holidays season with zero impact.
• Deploy Walmart.com Help Desk Call Center to promote a better user experience and provide performance metrics for Help Desk Management.
Honors & Awards
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Member of Cisco CCIE Advisory Council
Cisco Systems
The Cisco CCIE® Advisory Council (the "Council") is composed of CCIE® certified senior technical professionals from among top Cisco enterprise, service provider, and channels customers. This Council is chartered to provide recommendations on the Learning@Cisco program product roadmap and strategies in order to further increase customer relevancy in terms of technical knowledge assessment, job role alignment, and career advancement.
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Sales and Engineering Award
Bear Data
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Cisco Champion 2021,2022,2023,2024
Cisco Systems
Cisco Champion members are recognized for their influence in the technical community through social engagements, content creation and private advocacy. Cisco Champions have access to ongoing and exclusive engagement with Cisco experts, Cisco technology and an exclusive peer community.
Languages
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English
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Recommendations received
40 people have recommended Mark
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I’m thrilled to announce that I’ve passed the CCIE Data Center exam! 🎉 This has been an intense yet fulfilling journey that strengthened my…
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If anyone is looking for me at Cisco Live, I'll be presenting and doing Meet the Engineer sessions throughout the week. I will be presenting…
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I’m thrilled to announce that I’ve passed the CCIE Enterprise exam! 🎉 This has been an intense yet fulfilling journey that strengthened my…
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The CCDE, beyond being a milestone exam and is characterized by a high level of technical depth and design complexity with scenario-based design…
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"Cisco sent over my CCIE 10-year milestone plaque today. I want to take this moment to pay my respects and express my heartfelt thanks to all my…
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On this day 24 years ago, I nervously walked into the CCIE lab in RTP. I remember having a lot of basic issues in the first part of the exam and felt…
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I’m excited to share that I’ve officially passed the CCIE SP exam! This journey has been one of the most challenging and rewarding experiences of my…
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