Mark Drucker

Mark Drucker

San Ramon, California, United States
21K followers 500+ connections

About

Mr. Mark Drucker has over 25 years in the information systems business developing global…

Activity

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Experience

  • Deloitte Consulting Graphic

    Deloitte Consulting

    San Francisco, California, United States

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    Santa Clara, California, United States

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    Santa Clara, California, United States

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    San Francisco Bay Area

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    San Francisco Bay Area

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    San Francisco Bay Area

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    San Francisco Bay Area

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    Sunnyvale

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    Bay Area

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    Sunnyvale

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    San Jose, California

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    Walnut Creek, California

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    Napa, California

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    Redmond, Washington

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    Milpitas, California

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    San Francisco, California

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    San Francisco Bay Area

Licenses & Certifications

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Volunteer Experience

Projects

  • Broadcom Unity Upgrade to UC on UCS version 8.x

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    Phased Enterprise wide Voicemail migration from Unity version 7 to Unity Connection version 8.5. Project was completed ahead of schedule with no adverse effects to production with a high level of customer satisfaction.

  • Netapp UC Upgrade and Migration to UCS

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    Architecture, Testing and deployment of 6 Cisco UCS voice clusters worldwide hosting Cisco Unified Communications Manager, Unified Call Center Express and Cisco Unity Connection version 8.5. The project included testing, staging and go-live phases for the complete enterprise migration to the virtualized environment.

  • Netapp UC Upgrade to version 10.x

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    Architecture, Testing and upgrades of multiple Cisco voice and video clusters worldwide hosting the version 10.x Cisco collaboration suite. The project included lab testing and upgrade phases.

  • Netapp UC Upgrade to version 9.x

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    Architecture, Testing and upgrades to multiple Cisco voice and video clusters worldwide hosting the version 9.x Cisco collaboration suite. The project included lab testing and upgrade phases.

  • Walmart.com UC Upgrade, Site Migration and Redesign

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    Facilitate site migration while enabling intra campus communication, voicemail internetworking and ongoing emergency services functionality. Migration of early versions of Call Manger and Unity voicemail architecture to later versions of Call Manager and Unity Connection. Upgrade of Emergency Responder and re-architecture of its configuration to meet site move.
    • Migration from DC directory to Active Directory.
    • Biamp and Telepresence Integration.
    • Unity Connection Single Inbox…

    Facilitate site migration while enabling intra campus communication, voicemail internetworking and ongoing emergency services functionality. Migration of early versions of Call Manger and Unity voicemail architecture to later versions of Call Manager and Unity Connection. Upgrade of Emergency Responder and re-architecture of its configuration to meet site move.
    • Migration from DC directory to Active Directory.
    • Biamp and Telepresence Integration.
    • Unity Connection Single Inbox Configuration.
    • Enterprise User Account Alias modification from Domain.
    • 4 to 5 Digit Dial Plan Migration
    • Migration of Walmart.com, Sams Club and other properties production Call Centers for Black Friday, Cyber Monday and other highly visible dates through the 2011 Holidays season with zero impact.
    • Deploy Walmart.com Help Desk Call Center to promote a better user experience and provide performance metrics for Help Desk Management.

Honors & Awards

  • Member of Cisco CCIE Advisory Council

    Cisco Systems

    The Cisco CCIE® Advisory Council (the "Council") is composed of CCIE® certified senior technical professionals from among top Cisco enterprise, service provider, and channels customers. This Council is chartered to provide recommendations on the Learning@Cisco program product roadmap and strategies in order to further increase customer relevancy in terms of technical knowledge assessment, job role alignment, and career advancement.

  • Sales and Engineering Award

    Bear Data

  • Cisco Champion 2021,2022,2023,2024

    Cisco Systems

    Cisco Champion members are recognized for their influence in the technical community through social engagements, content creation and private advocacy. Cisco Champions have access to ongoing and exclusive engagement with Cisco experts, Cisco technology and an exclusive peer community.

Languages

  • English

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