Ken Camp

The Shortcut Guide to Improving Government Services Through Unified Communications focuses on four facets of unified communications technologies in terms of the value and impact each brings to government services at the local, state, and federal levels. This informative new book reviews how self-service applications can improve customer satisfaction, increase revenue, decrease costs, and enable resource sharing across government agencies. It uncovers the value in teleworking programs and… Show more

The Shortcut Guide to Improving Government Services Through Unified Communications focuses on four facets of unified communications technologies in terms of the value and impact each brings to government services at the local, state, and federal levels. This informative new book reviews how self-service applications can improve customer satisfaction, increase revenue, decrease costs, and enable resource sharing across government agencies. It uncovers the value in teleworking programs and technologies. It explores contact center solutions to improve communications both internally and with citizens. And lastly, this book addresses how government officials and organizations are using emerging social media networking tools to provide enhanced services to citizens. Show less

The convergence of voice and data networks has been evolving and gaining momentum for several years. Organizations are implementing VoIP in an effort to cut communications costs or leverage the competitive advantage of integrated services. VoIP implementers focus on issues of voice quality, and interoperability – important factors in the delivery of Quality of Service (QoS). In the integrated services environment, voice security needs to be treated as data security. And data security needs to… Show more

The convergence of voice and data networks has been evolving and gaining momentum for several years. Organizations are implementing VoIP in an effort to cut communications costs or leverage the competitive advantage of integrated services. VoIP implementers focus on issues of voice quality, and interoperability – important factors in the delivery of Quality of Service (QoS). In the integrated services environment, voice security needs to be treated as data security. And data security needs to be treated as voice security.
The Definitive Guide to Converged Network Management highlights the overall service management challenges facing enterprise and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP. It offers a series of systematic and holistic techniques for managing the total integrated network to ensure a consistent service delivery and support for ongoing business operations. Show less

The convergence of voice and data networks has been evolving and gaining momentum for several years. Organizations that are implementing Voice over IP (VoIP) in an effort to cut communications costs or leverage the competitive advantage of integrated services shouldn’t overlook the security risks that arise as voice and data converge.
VoIP implementers often focus on issues of voice quality, and interoperability—important factors in the delivery of Quality of Service (QoS). VoIP security is… Show more

The convergence of voice and data networks has been evolving and gaining momentum for several years. Organizations that are implementing Voice over IP (VoIP) in an effort to cut communications costs or leverage the competitive advantage of integrated services shouldn’t overlook the security risks that arise as voice and data converge.
VoIP implementers often focus on issues of voice quality, and interoperability—important factors in the delivery of Quality of Service (QoS). VoIP security is a challenge that is inextricably linked with issues such as interoperability with data networks and QoS. To deliver integrated services effectively, organizations must adopt and combine industry best practices from both the voice and data environments. Both technologies bring approaches and management techniques that benefit the other.
This guide will highlight the pressing security concerns facing enterprise deployments. The chapters that follow will identify some of the industry best practices and techniques for creating an effective VoIP security plan that balances network security against the VoIP requirements for availability, reliability, and performance. A systematic and holistic approach to managing integrated network performance and security includes working with vendors, service providers, and trusted business partners to ensure that a comprehensive approach to s Show less

IP (Internet Protocol) telephony is simply voice sent over the internet, rather than the traditional phone system. IP telephony has the potential to lower long distance rates by a factor of ten, and can combine voice and data services. IT people are being asked to implement or investigate IP telephony solutions. Small companies are looking to economize by adopting it. Everyone is wondering what IP telephony can do for them. This book will demystify IP telephony for both business people and… Show more

IP (Internet Protocol) telephony is simply voice sent over the internet, rather than the traditional phone system. IP telephony has the potential to lower long distance rates by a factor of ten, and can combine voice and data services. IT people are being asked to implement or investigate IP telephony solutions. Small companies are looking to economize by adopting it. Everyone is wondering what IP telephony can do for them. This book will demystify IP telephony for both business people and technology generalists. These people need to understand why to either embrace or shun IP telephony for their individual needs, this book will give them the information to do just that. Show less