Josiah Mackenzie

The UK's Automobile Association formed a long-term strategic partnership with ReviewPro to provide the company’s guest intelligence solution to its member accommodation providers across the country.

AA Hotel and Hospitality Services have been recommending and acknowledging hotel excellence for over a century, creating a world-renowned hotel inspection and star-rating scheme.

The aim of the partnership is to provide deep guest insights to improve the overall standards of… Show more

The UK's Automobile Association formed a long-term strategic partnership with ReviewPro to provide the company’s guest intelligence solution to its member accommodation providers across the country.

AA Hotel and Hospitality Services have been recommending and acknowledging hotel excellence for over a century, creating a world-renowned hotel inspection and star-rating scheme.

The aim of the partnership is to provide deep guest insights to improve the overall standards of hospitality and the guest experience at hotels across the country. All members of the AA Hotel Scheme receive free access to core functionality of ReviewPro, and can access powerful analytics to prioritize operational and service improvements at their properties to further improve guest satisfaction.
Show less

Advisory board member for Cornell Center for Hospitality Research study on the use of mobile devices in hospitality and travel.

Australia's national accommodation ratings organization has formed a long-term strategic partnership with ReviewPro to provide the company’s guest intelligence solution to accommodation providers across the country.

In the first phase of the two-phase project, Australia’s Star Rated properties will have access to ReviewPro’s online reputation management platform and Global Review Index™ (GRI), the B2B online reputation score used by hotels worldwide as a benchmark for guest satisfaction,… Show more

Australia's national accommodation ratings organization has formed a long-term strategic partnership with ReviewPro to provide the company’s guest intelligence solution to accommodation providers across the country.

In the first phase of the two-phase project, Australia’s Star Rated properties will have access to ReviewPro’s online reputation management platform and Global Review Index™ (GRI), the B2B online reputation score used by hotels worldwide as a benchmark for guest satisfaction, based on consumer review data collected from 142 online travel agencies (OTAs) and review sites in more than 45 languages.

With these tools, Star Rated properties in Australia will obtain deeper insight into operational and service strengths and weaknesses from online feedback, so they can increase guest satisfaction and drive revenue growth. As Australia is one of the ten largest tourism destinations worldwide, and as the partnership provides ReviewPro’s solution to thousands of Australian properties, this represents a powerful new model for supporting hotel quality and improving guest experience across the country.

In the second phase of the partnership, ReviewPro’s Guest Rating Score™ will be available to consumers alongside the independent Star Ratings, delivering a powerful and reliable information source for travelers wanting to shortlist and book accommodation in Australia. Show less

Member of the judging panel for Hotel Magazine's Social Hotel Awards - recognizing both brands and individual properties for their leadership and innovation in connecting with consumers via digital media.