About
If you’re like most marketers, you focus on getting prospects and customers to seek out…
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Articles by Jerry
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Positive Customer Experiences Don’t Happen by Accident
Positive Customer Experiences Don’t Happen by Accident
I received a testimonial yesterday. That's not unusual.
5 Comments -
Don’t Just Sell a Product – Provide an Experience
Don’t Just Sell a Product – Provide an Experience
I don’t eat fast food often, but one day my wife and I were in a hurry. She suggested we stop into Chick-fil-A.
2 Comments -
Is Your Audience Ready For Your Message?
Is Your Audience Ready For Your Message?
You’re frustrated. You left work late because a meeting ran long; a meeting in which you were given the responsibility…
1 Comment -
Don’t Set Customer Expectations with Your Outbound Marketing That Your Inbound Marketing Can’t Fulfill
Don’t Set Customer Expectations with Your Outbound Marketing That Your Inbound Marketing Can’t Fulfill
A few months ago, I started seeing a local outfitter's online ads for Lucchese boots. The more I saw the ads, the more…
5 Comments -
Providing Positive Customer Experiences
Providing Positive Customer Experiences
If you’re like most marketers, you focus on getting prospects and customers to seek out your product or company. While…
2 Comments -
Want a More Exciting and Fulfilling Career?
Want a More Exciting and Fulfilling Career?
Madison Avenue Marketing Group is expanding its Account Management Team. The position offers an exciting and rewarding…
Activity
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Your website should do more than just exist. If it’s not generating leads, you're missing countless opportunities. Turn your website into a…
Your website should do more than just exist. If it’s not generating leads, you're missing countless opportunities. Turn your website into a…
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"A much better caller experience is not only possible; it’s essential for making sure people who want to speak with you directly are not made to feel…
"A much better caller experience is not only possible; it’s essential for making sure people who want to speak with you directly are not made to feel…
Liked by Jerry Brown
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We celebrate our 10-year #HumorOnHold client Gold Rush Express Delivery with January's On Hold Marketing of the Month. Listen here:…
We celebrate our 10-year #HumorOnHold client Gold Rush Express Delivery with January's On Hold Marketing of the Month. Listen here:…
Liked by Jerry Brown
Experience
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Education
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Publications
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TelArt - Telephone Skills & Etiquette
Want to encourage repeat business, better customer relationships, and strong word-of-mouth about your company? Start by ensuring that everyone in your organization delivers excellent customer service with every phone call. TelArt -Telephone Skills and Etiquette from BusinessVoice is an excellent teaching tool for new employees and a great refresher course for even the most experienced telephone professionals
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10 Steps To Effective On Hold Messaging
See publicationMore than 30 pages of the information you need to design, implement, and manage your company’s On Hold Messaging program, and tips on how to select the On Hold Messaging provider that’s right for you.
Honors & Awards
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Entrepreneurial and Business Excellence Hall of Fame Inductee
Entrepreneurial and Business Excellence Hall of Fame
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American Advertising Federation Silver Medal
American Advertising Federation - Toledo Chapter
Organizations
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Forbes Agency Council
Member
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Keep Toledo Creative
President of the Board
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Recommendations received
12 people have recommended Jerry
Join now to viewMore activity by Jerry
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According to this survey of 12,000+ people, #funny #marketing content is where it's at, man! See for yourself: https://lnkd.in/gt_9ka9M
According to this survey of 12,000+ people, #funny #marketing content is where it's at, man! See for yourself: https://lnkd.in/gt_9ka9M
Liked by Jerry Brown
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Is your company ignoring the #CallerExperience to force people to contact you online? That may save you money now, but it could also frustrate…
Is your company ignoring the #CallerExperience to force people to contact you online? That may save you money now, but it could also frustrate…
Liked by Jerry Brown
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Here's one judge's comment from the 2025 MARCE Awards. Listen to the Humor On Hold he liked so much here: https://lnkd.in/gmeyJCbZ
Here's one judge's comment from the 2025 MARCE Awards. Listen to the Humor On Hold he liked so much here: https://lnkd.in/gmeyJCbZ
Liked by Jerry Brown
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One suggestion. One result. See why picking up the phone can be good for business: https://lnkd.in/giVQQ9Zd
One suggestion. One result. See why picking up the phone can be good for business: https://lnkd.in/giVQQ9Zd
Liked by Jerry Brown
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Hey, it's #WorldLaughterDay! Spread the positivity of laughing - and help your brand - by turning holding into an unexpected pleasure. Learn more…
Hey, it's #WorldLaughterDay! Spread the positivity of laughing - and help your brand - by turning holding into an unexpected pleasure. Learn more…
Liked by Jerry Brown
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When your company provides a great caller experience, you show customers and prospects that you WANT to connect with them on a human level. That can…
When your company provides a great caller experience, you show customers and prospects that you WANT to connect with them on a human level. That can…
Liked by Jerry Brown
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Do callers think this about your company's On Hold Marketing? (These are the words of a 2025 MARCE Awards judge.) Listen here:…
Do callers think this about your company's On Hold Marketing? (These are the words of a 2025 MARCE Awards judge.) Listen here:…
Liked by Jerry Brown
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This Thanksgiving-related service might change the way you think about interacting with customers and prospects.
This Thanksgiving-related service might change the way you think about interacting with customers and prospects.
Liked by Jerry Brown
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No one likes waiting, including your callers on hold. But there’s one thing that can shorten their perceived hold times, while keeping them engaged…
No one likes waiting, including your callers on hold. But there’s one thing that can shorten their perceived hold times, while keeping them engaged…
Liked by Jerry Brown
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Want to get a sense of what your callers feel like while they’re waiting on hold and how you might be letting them down? Read this.
Want to get a sense of what your callers feel like while they’re waiting on hold and how you might be letting them down? Read this.
Liked by Jerry Brown
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A simple reminder on how to make stronger connections with prospects and customers. https://lnkd.in/giVQQ9Zd
A simple reminder on how to make stronger connections with prospects and customers. https://lnkd.in/giVQQ9Zd
Liked by Jerry Brown
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Want to hear work that generates nice comments like the one below? Listen here: https://lnkd.in/gmQm-unJ
Want to hear work that generates nice comments like the one below? Listen here: https://lnkd.in/gmQm-unJ
Liked by Jerry Brown
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AUDIO: Help yourself to a some of our favorite examples of Humor On Hold from 2024. Learn more at https://lnkd.in/gmQm-unJ
AUDIO: Help yourself to a some of our favorite examples of Humor On Hold from 2024. Learn more at https://lnkd.in/gmQm-unJ
Liked by Jerry Brown
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AUDIO: Oh, great! This #HumorOnHold production just won a Bronze at the 2025 #ADDY Awards. That means our pals at Lakeland Auto and Marine are gonna…
AUDIO: Oh, great! This #HumorOnHold production just won a Bronze at the 2025 #ADDY Awards. That means our pals at Lakeland Auto and Marine are gonna…
Liked by Jerry Brown
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AUDIO: Go ahead and take this opportunity to call your family and let them know this #HumorOnHold sampler just won a 2025 Bronze ADDY Award. They'll…
AUDIO: Go ahead and take this opportunity to call your family and let them know this #HumorOnHold sampler just won a 2025 Bronze ADDY Award. They'll…
Liked by Jerry Brown
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AUDIO: Get to know Alex Bell Dental near Dayton, Ohio by listening to April's On Hold Marketing of the Month production. More details here:…
AUDIO: Get to know Alex Bell Dental near Dayton, Ohio by listening to April's On Hold Marketing of the Month production. More details here:…
Liked by Jerry Brown
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WELLINGTON IMPLEMENT, INC. sells farm machinery valued in the hundreds of thousands of dollars and they use #HumorOnHold. "We get positive comments…
WELLINGTON IMPLEMENT, INC. sells farm machinery valued in the hundreds of thousands of dollars and they use #HumorOnHold. "We get positive comments…
Liked by Jerry Brown
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