Jim Jones

https://lnkd.in/ggXNhVaN One of the things I appreciate most about working at Crexendo is how focused we are on helping service providers grow the right way. This article breaks down how the Crexendo Marketplace connects providers to vetted, platform-ready integrations—reducing risk, simplifying deployment, and supporting long-term growth. If you're looking to expand capabilities without complicating your stack, this is worth the read. 👉 https://bit.ly/4r5YqNf #PoweredByNetSapiens #UCaaS #CCaaS #MSP

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As part of Cyncly’s new Customer Success Program, John Markowski from Cyncly recently returned to Glass-Rite in Albuquerque, where he first implemented FeneVision 20 years ago. It was a great moment to reconnect with Bill Hoberg, President of Glass-Rite, and see how the foundation built two decades ago is still driving the business today. During the visit, they worked together to review current processes and launched a Mutual Success Plan to align on next phase of growth. This is what a long-term partnership looks like: staying engaged, bringing fresh perspective, and continuously to move the business forward.

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What does it mean to be more than a vendor? At Spokane Teachers Credit Union (STCU), the partnership with Hyland goes deeper than just software. As a Success Paths program member, STCU works side by side with Hyland to evolve their digital strategy and deliver better, faster service to their members. With tools like Unity Forms and OnBase workflows, they’re transforming how their frontline teams work - creating meaningful outcomes and better experiences for every member. Watch the full video here: https://bit.ly/40Ia06n #Hyland #SuccessPaths #CustomerExperience #DigitalTransformation #CreditUnions #InnovationInAction #AgenticAI #HylandPartner

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93–95% first-call resolution. Lower staff turnover. More efficient operations. That’s the impact Sun River Health achieved after modernizing their contact center with RingCX. Last week at #EnterpriseConnect, Eric Brosius, VP of Technology Services at Sun River Health, shared how their team is turning AI and modern CX technology into real operational results. Watch the full conversation below ⬇️

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"Breadboard ⚡️🚀 has transformed our quoting process from a bottleneck into a competitive advantage - improving speed, accuracy, and customer confidence while directly contributing to top-line growth." - Mary Sommer, VP/General Manager, Lonestar EMS We ran a month long study with Lonestar EMS to measure the impact of revamping their component quoting and sourcing process post adopting Breadboard as their solution. Here are the results summarized in a 2 min read: https://lnkd.in/gQYdVcPN

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We've been doing Natural Language before it was cool — first as Conita, where we brought the first voice-based business assistant to market in 1999; then as part of Avaya, where we built Avaya Experience Portal as a prime enabling technology in 2005; and now, as Swampfox, we’ve been building customer service speech applications since 2009. With Zorro Natural Language and TTS, tightly integrated with Swampfox ICX, we’ve built the key bridging and enabling stack that allows customers to evolve from traditional grammar-based speech and robotic TTS to a more natural, customer-first approach — one that drives engagement, improves containment, and most importantly boosts first-contact resolution to increase lifetime customer value.

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We are already seeing some incredible excitement around Blackbaud's first Agent for Good™, Development Agent, from our early adopters like Fort Collins Habitat for Humanity.   At Blackbaud we are committed to accelerating outcomes for all our customers, and it’s great to celebrate the impact the Development Agent is already having on their important missions. Our Head of AI Growth, Paul Goldstein, shared his reflections on how this agent can help fundraisers free up human capacity and cultivate more donors at the same time: https://blkb.co/4dkkpMp

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