Jim D.

🌍 At Assurant, we’re committed to reducing our climate impact — and we’re making real progress. In 2024, we reduced our Scope 1 and 2 GHG emissions by 13% year over year, and by 28% since our 2021 baseline. That puts us ahead of pace to meet our 2030 target of a 40% reduction. 📉 We’re achieving this through: ✅ Real estate optimization ✅ Energy-efficient investments ✅ Increasing role of renewable energy Explore more in our 2025 Sustainability Report: https://ow.ly/GUcL50XBgeS

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The Role of OEMs in the Collision Repair Ecosystem Collision Repair Magazine is asking for opinions on the shifting role of OEM in the repair sector. Over the past decade, their role has become increasingly involved -- launching certification programs, adopting formal policies on the use of used and non-OEM parts and even stepping between bodyshops and insurance partners. This survey explores how that involvement is viewed across the industry: what’s working, what’s confusing, and where more collaboration is needed. Results will inform a broader CRM Industry Insight Report, with findings shared in aggregate only. #collisionrepair #oem https://lnkd.in/gfc5rsCM

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Society of Collision Repair Specialists (SCRS) Executive Director Aaron Schulenburg and Rebekah Cooper, partner at The Cooper Firm, discuss automotive product liability and ADAS today at the Collision Industry Conference (CIC). “If you’re not an ADAS expert, get one involved,” Cooper said. She advised attendees to vet outside providers before subletting calibrations to them and to document what their qualifications are. #ADAS #collisionrepair #lawsuits

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The vanishing claim is the emerging dealer opportunity. Light-severity claims (sub-$2,000) are shrinking as a share of insurer-handled volume. But the vehicles aren’t disappearing. They’re shifting channels. As insurers lose early visibility, dealers increasingly become the first system of record. That creates opportunity — if dealers have a structured way to: • Intake • Assess • Educate • Estimate Without structure, this work becomes friction. With the right systems, it becomes leverage.

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𝐖𝐡𝐲 𝐒𝐨𝐦𝐞 𝐂𝐨𝐥𝐥𝐢𝐬𝐢𝐨𝐧 𝐑𝐞𝐩𝐚𝐢𝐫 𝐒𝐡𝐨𝐩𝐬 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐂𝐥𝐚𝐢𝐦𝐬 𝐁𝐞𝐭𝐭𝐞𝐫 𝐓𝐡𝐚𝐧 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐀𝐠𝐞𝐧𝐭𝐬 This may sound counterintuitive, but it’s increasingly true: Many advanced, OEM-certified, non-DRP collision repair shops understand how insurance policies are applied in real claims better than the agents who sold the coverage. This isn’t a knock on agents, it’s a structural reality. Agents are trained to explain coverage, bind policies, and service accounts. They are rarely trained to interpret repair procedures, defend OEM requirements, navigate estimating software disputes, or challenge claim decisions using policy language and state law. OEM-certified repair shops must do all of that every single day. Claims knowledge is intentionally siloed away from sales. Agents often never see supplements, denials, or how “restore to pre-loss condition” is actually enforced. Repairers do. Add OEM certification requirements, liability exposure, and daily interaction with multiple carriers, and shops are forced to develop deep, practical policy fluency, not by curriculum, but by conflict. The result? Many agents know what the policy says. Many repairers know how the policy is applied, and where it’s often challenged. Better outcomes happen when agents, adjusters, and repairers understand each other’s realities. Until then, don’t be surprised when the collision repair shop ends up explaining the policy. https://lnkd.in/gKMSh92w #advocacy #safety #quality #precision #tradition

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