Greg Lang

This program outlines a vision of org design turbocharge by AI. Reducing or eliminating most coordination work, while leveraging highest value skills… and not necessarily reducing headcount. The segment is long, and for some, it will sound more ‘tech org’ than theirs, but the concept is worth considering for all orgs. Those wanting a shorter overview start around 20:00 to get most of the ideas with less context setting. https://lnkd.in/gKCqdmCb

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It’s the final Channel Up Podcast episode of 2025! I’m wrapping up the 2025 podcast season with Velosio live at Convergence | AI + ERP Conference, and this conversation perfectly captures many of the themes we explored all year — practical AI, real outcomes, and what’s coming next. Here’s what we covered: How Velosio is using AI agents behind the scenes to improve the customer experience Why giving consultants time back leads to better outcomes for customers How security and trust stay front and center with AI adoption What’s coming in 2026, including Velosio’s agent marketplace “AI isn’t just hype — it’s already improving the customer experience by giving consultants time back to focus on real business value.” — Ashley Fogler, Velosio If you’ve been following the podcast this year, thank you. If you’re new, this is a great episode to start with. Here’s to closing out 2025 strong and getting ready for what’s ahead in 2026. https://lnkd.in/ePJkQYxu

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Today at ServiceNow, we hosted an internal AI Innovation event that left me incredibly energized about what’s next. We kicked off with a powerful keynote from Jeremy Utley, author of Ideaflow and director of executive education at Stanford d.school. He shared how AI can amplify human creativity and unlock new ways of thinking. We then spotlighted Amit Zavery, our President, CPO, and COO, who’s been leading our journey to becoming truly AI-native! We also featured insights from Paul Hong, ServiceNow VP of Design and Swati Raju, VP of Engineering. During a our conversation, Paul asked me: “Brian, from your perspective, how does adopting an AI-native mindset expand what’s possible — for individuals, teams, or even entire product areas? Can you share an example where integrating AI sparked a new idea, accelerated a project, or revealed a possibility that didn’t exist before?” Here’s how I’m thinking about it 👇 The mindset shift for me is stepping back and exploring what I didn’t know to know. An AI-native mindset implies AI isn’t an add-on. It’s the core. If AI weren’t part of the equation, the solution wouldn’t (or couldn’t) exist. That requires the acceptance of an uncomfortable truth: I am in the way. My thinking, my approach, my assumptions and biases are inherently not AI-native. The output on the other side of AI is just a reflection of the thinking and design that went into it. So to truly embrace an AI-native mindset, I have to stop starting with, “What would I do?” and instead ask: WWAID...“What would AI do?” When I start there, I’m forced to rethink my prompts, my constraints, and my expectations. I shift from drawing on “known knowns” to intentionally designing for possibility. That’s where innovation lives...in the creation of new value. QuantumBlack, AI by McKinsey research shows that reimagining end-to-end workflows with AI is the #1 driver of EBIT impact. Not bolting-on AI, but rethinking the whole system. Please watch the video for the rest of the story... That’s the power of an AI-native mindset: treating AI not as a tool to speed up what we already do, but as a partner to help us discover what we couldn’t see before. Subscribe to ROI (return on ignorance): https://lnkd.in/g9uiMPkh #WWAID #AI #creativity #innovation #imagination #generativeAI

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Sellers who use AI daily but still can't book meetings or close deals consistently... here are some very interesting stats. I've been seeing this with newer reps more and more, and now the data supports it. You will still write 💩 emails, stutter on phone calls, sounds like an interrogator during discovery, and get ghosted after demos/proposals even if you use AI. WHY??? It's because you personally don't know what good looks like. Think about it, if you've never learned what a great email actually looks like, how to control a call without sounding robotic, what type of research actually matters to your stakeholders, etc, how can you hold your LLM accountable to quality work? You can't. The best sellers I know use AI to enhance skill, not replace it. If you want to get better results from your AI, work on improving your own skills first. Here are some ways to do that in order of impact: - Work with a coach or mentor (ideally your manager but I know that's rare) - Sign up for workshops and trainings - Find a peer who is equally motivated and practice with each other - Read books (Mastering the Complex Sale by Jeff Thull) - Watch YouTube trainings (careful some of the content is made for views, not reality) - Know and study your own ratios There's a guy in California who's built a pretty cool community of ambitious sellers and works with you hands-on to literally rewrite your emails and messaging, create GTM strategies, prep for meetings, roleplay with you, create business cases, navigate internal politics, get promoted, land new jobs... Would that help you achieve the results you want faster than trying to figure things out on your own? Link's in the comments. #techsales #b2bsales

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Read about how the NTIA dispersed billions of $ in grants to Close the digital divide with a cloud-based grants management system. https://lnkd.in/gdhha7C4

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AI Transformation isn’t just about the tech. It’s about alignment. Capability. Context. But here’s the catch: most orgs skip the part that makes it all work. That missing piece is called AI Enablement—and it’s not just support. It’s the function that turns strategy into reality. I just published a new post on what AI Enablement is, why it matters, and how it anchors real transformation. Read here 👉 https://lnkd.in/exfXnyZg Does your org treat enablement like a function—or an afterthought? If this interests you, let’s have a discussion. What are your experiences with AI Enablement and Transformation? #AIStrategy #AIEnablement #Innovation #AI

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Snapped this today in the Boca Studio with Jennifer Odess, GVP at ServiceNow. 🎙️ We’re living through real tectonic shifts in AI and how work gets done — and few companies are more at the center of that transformation than ServiceNow. Jen and I dug into why this moment is different, what it means for customers, and how partners can show up and lead. If you’re building on or around ServiceNow (or just trying to navigate this wave of AI + automation), you’ll want to catch this one when we release it. #ServiceNow #AI #Partners #Ecosystem #UltimatePartner

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Salesforce's VP Gary Lerhaupt, VP Product Architecture weighs in on Google's A2A protocol in enabling intelligent communication and collaboration between AI agents.

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