Blaine Hurst

Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a… Show more

Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function. Show less

Embodiments of the invention provide techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall. For example, an interface may be provided through which a customer may specify an order, and the interface may clearly convey such information as each ordered item's ingredients and nutritional content. The interface may enable the customer to customize ordered items, and may… Show more

Embodiments of the invention provide techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall. For example, an interface may be provided through which a customer may specify an order, and the interface may clearly convey such information as each ordered item's ingredients and nutritional content. The interface may enable the customer to customize ordered items, and may clearly convey any changes that the customer has made, allowing the customer to make informed choices about the items included in an order. The interface may embody a design which enables the customer to quickly and easily customize items, and/or to re-order previously customized items. Show less

Provides techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall. For example, an interface may be provided through which a customer may specify an order, and the interface may clearly convey such information as each ordered item's ingredients and nutritional content. The interface may enable the customer to customize ordered items, and may clearly convey any changes that… Show more

Provides techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall. For example, an interface may be provided through which a customer may specify an order, and the interface may clearly convey such information as each ordered item's ingredients and nutritional content. The interface may enable the customer to customize ordered items, and may clearly convey any changes that the customer has made, allowing the customer to make informed choices about the items included in an order. The interface may embody a design which enables the customer to quickly and easily customize items, and/or to re-order previously customized items. Show less

Systems and/or methods for analyzing the operations of a restaurant of other enterprise(s). Audio and/or video recordings of occurrences in the restaurant may be analyzed to generate a qualitative assessment of an employee's performance in a role in the restaurant during a particular time period. Quantitative data, such as may be generated by operational systems in the restaurant, may also provide an indicator of the employee's performance in the role during the same time period. An overall… Show more

Systems and/or methods for analyzing the operations of a restaurant of other enterprise(s). Audio and/or video recordings of occurrences in the restaurant may be analyzed to generate a qualitative assessment of an employee's performance in a role in the restaurant during a particular time period. Quantitative data, such as may be generated by operational systems in the restaurant, may also provide an indicator of the employee's performance in the role during the same time period. An overall assessment of the employee's performance in the role during the time period may be based at least in part on the qualitative assessment and the quantitative data. Show less

Techniques for using operational data and/or video footage to identify and diagnose operational issues. Business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues. Alerts with corrective action steps are… Show more

Techniques for using operational data and/or video footage to identify and diagnose operational issues. Business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues. Alerts with corrective action steps are presented back to management to remediate issues near real time. Show less

Uses of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some uses, business metrics are represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and… Show more

Uses of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some uses, business metrics are represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues. Show less

Techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's satisfaction with the ordering and dining process overall.

Techniques which aid in correctly capturing what a restaurant customer intends to order, and may enhance the customer's overall satisfaction with the ordering and dining process as well.