About
A veteran operations executive and technologist, Alan is a disability advocate who…
Articles by Alan
Activity
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Quorum didn’t “outsource” CX. They upgraded the operating model and used the GigCX Marketplace! In this success story, you’ll see how Quorum used…
Quorum didn’t “outsource” CX. They upgraded the operating model and used the GigCX Marketplace! In this success story, you’ll see how Quorum used…
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AI isn’t plug-and-play in customer experience. The gap isn’t ambition—it’s operational reality: guardrails, exception handling, and consistent…
AI isn’t plug-and-play in customer experience. The gap isn’t ambition—it’s operational reality: guardrails, exception handling, and consistent…
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Experience
Education
Volunteer Experience
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Meal Server, Race Course Marshall, Donation pickup and delivery
New Horizons For NH
- Present 10 years 5 months
Poverty Alleviation
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Event setup and breakdown
The New Hampshire Food Bank
- 1 year
Poverty Alleviation
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Most CX leaders are being handed an impossible mandate right now. Cut costs. Don't hurt the customer experience. Figure it out. The default…
Most CX leaders are being handed an impossible mandate right now. Cut costs. Don't hurt the customer experience. Figure it out. The default…
Liked by Alan Hubbard
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Looking for a manager with high EQ? Hire a life long horse person! https://lnkd.in/empYbbUT
Looking for a manager with high EQ? Hire a life long horse person! https://lnkd.in/empYbbUT
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Most CX teams find out their staffing model is broken at the worst possible moment. Three weeks before a launch. The morning a promotion goes viral.…
Most CX teams find out their staffing model is broken at the worst possible moment. Three weeks before a launch. The morning a promotion goes viral.…
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Falcon Nation is still flying high from last weekend's Atlantic Hockey Championship win! 🏆 We're wishing our hockey team best of luck as they face…
Falcon Nation is still flying high from last weekend's Atlantic Hockey Championship win! 🏆 We're wishing our hockey team best of luck as they face…
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There are a lot of opinions out there, about Mark But let me say this. I’ve personally seen him do things like this dozens of times in different…
There are a lot of opinions out there, about Mark But let me say this. I’ve personally seen him do things like this dozens of times in different…
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Magnifique! We’re thrilled to announce that the French national football team — l'Équipe de France de Football — has selected Bentley University as…
Magnifique! We’re thrilled to announce that the French national football team — l'Équipe de France de Football — has selected Bentley University as…
Liked by Alan Hubbard
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You’re not overstaffed. You’re just staffed wrong. Month-to-month hiring and scheduling was built for predictability. Your demand isn’t always…
You’re not overstaffed. You’re just staffed wrong. Month-to-month hiring and scheduling was built for predictability. Your demand isn’t always…
Liked by Alan Hubbard
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