Ajay Walgude

Pegasystems Organizations implementing Blueprint solutions report substantial improvements in response times, user engagement, and customer satisfaction scores. The AI-driven analysis identifies friction points throughout existing customer journeys, enabling targeted optimizations that enhance overall experience quality. Strategic partnerships with organizations like HCLTech and Aaseya further amplify Blueprint's impact, providing specialized expertise for complex transformation initiatives. These collaborations focus on achieving autonomous enterprise operations through intelligent customer service delivery and comprehensive customer journey optimization. The expanded Pega Blueprint capabilities represent a fundamental shift from traditional modernization approaches, enabling enterprises to achieve both operational efficiency and customer experience excellence through intelligent transformation strategies. https://lnkd.in/gJe_bQTQ #PegaBlueprint #AgenticAI #LegacyModernization #CustomerExperience #DigitalTransformation #CloudMigration #EnterpriseAutomation #TechnicalDebt #ApplicationDevelopment #CXOptimization #PegaWorld #BusinessTransformation Follow our LinkedIn page for more such interesting CX expert opinions/ Thought Leader Interviews/ CX Leadership news/ articles/ updates https://lnkd.in/g9eeFFgh

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Pega Blueprint – Short & Clear Lines: The Pega Blueprint provides a structured view of an enterprise’s digital transformation journey, covering microjourneys, channels, data, integrations, governance, and AI. It helps organizations visualize how customer experiences, processes, and systems align within a scalable Pega architecture. With clearly defined layers, the Blueprint reduces complexity, accelerates delivery, and ensures standardization across all implementations. It becomes the foundation for designing intelligent, reusable, and future-ready Pega solutions across the enterprise. DIVYA AKKALA || Chandan Pradhan || Sindhu P. Blueprint Delivered :- https://lnkd.in/gi7du2_Q #Pega #PegaGenAIBluePrint #UnipegaServices #SNH

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Pega has signed a strategic Memorandum of Understanding (MoU) with the University of Engineering & Management (UEM), Kolkata, to introduce a four-year integrated academic program focused on digital skills. This initiative is part of Pega’s “Graduation with Digital Skills” strategy and will bridge the talent gap in enterprise AI and workflow automation. Read more: https://lnkd.in/g3VMdx_T  

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Congrats to Puneet Kohli and the wider Rocket Software team on its continued innovation in the Mainframe DevEx space. As I said in the press release: “AI and automation are essential to any DevEx initiative, especially in mainframe and IBM i environments where retaining expertise and scaling small teams to fit the business need is critical,” said Steven Dickens, CEO and Principal Analyst, HyperFRAME Research. “By integrating automation and AI-powered code assistance, organizations can empower developers to maintain and modernize core applications, bridging skills gaps and ensuring business continuity. Rocket Software is leading the charge to bring AI to the core system developer ecosystem, and the announcement today is another proof point of Rocket Software’s approach.” I am penning a Research Note with more in depth thoughts that should publish in the next few days.

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Pega's Rebecca Miller and Tara DeZao showcase for Customerland how Pega is moving beyond AI hype to practical implementation that scales empathy, creativity, and control rather than replacing human decision.  https://lnkd.in/gbYBbapY  

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Coding assist platforms in addition to chatbots are the top two break-out applications of AI. The ramifications of moving from a world of code scarcity to code abundance are profound. At Cognizant we are industrializing the process of writing code alongside machines and creating a grassroots movement in our developer communities. Reema Tendulkar Cognizant Prasad Sankaran Jatin Dalal

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TechTarget talked to Pega CTO Don Schuerman on the new vibe coding capabilities in Pega Blueprint and how any user can design apps rooted in enterprise rules and policies. This is a tremendous initiative that injects the innovation of vibe with the strength, governance and assurance of a secure enterprise platform. https://lnkd.in/g6MZtB7C

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This press release highlights Pegasystems’ launch of “Expert Circles” in Hyderabad and Bengaluru, aimed at strengthening India’s developer community through in-person meetups, hands-on sessions, and direct engagement with Pega experts. Designed to foster collaboration and skill development, the initiative will expand to other key tech hubs across India. Read more: https://lnkd.in/gTVcRWYa

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This press release highlights Pegasystems’ launch of “Expert Circles” in Hyderabad and Bengaluru, aimed at strengthening India’s developer community through in-person meetups, hands-on sessions, and direct engagement with Pega experts. Designed to foster collaboration and skill development, the initiative will expand to other key tech hubs across India. Read more: https://lnkd.in/g9GEgbvP

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Recently, Pegasystems was hosted by Wipro Partner Labs for an immersive showcase of the transformative power behind Pega Blueprint in collaboration with AWS and vFunction. The event was packed with innovation from Blueprint Enablement sessions to leadership insights from Pega experts, plus a tour of Partner Labs zones: Cloud Studio, AWS Zone, Design Thinking Garage, and Wipro Ventures! Together, Pega and Wipro are shaping the future of enterprise transformation. Learn more about these collaborative offerings at https://lnkd.in/eZQRnFhp. #WiproPartner #Pega #CustomerSuccess #PegaBlueprint #DigitalTransformation

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“Gen AI is evolving from a tool for automation to a catalyst for autonomy.” That’s the shift we’re embracing at Cognizant - where #AgenticAI is becoming the invisible engine behind enterprise transformation. The real disruption is only just beginning, which means moving beyond automation to systems that can perceive, decide, and act independently.   In my recent interview with Express Computer, I shared how we’re operationalizing #GenAI through our frameworks like Agent Foundry, embedding intelligence into the very fabric of work - from IT operations to cybersecurity and beyond. It isn’t any more about deploying a tool. It’s about reimagining how we work, decide, and deliver outcomes at scale.   Read the interview here: https://lnkd.in/gRWZs-nT Ravi Kumar S Rajesh V. Surya Gummadi Thea Hayden Naveen Sharma Poornima Sathy Amiteshwar Seth Vibha Rustagi Sriramkumar Kumaresan Manish Garg Anuj Bhalla Abhijit Datar Jeff DeMarrais Vipin Nair Nishanth Ramesh Hema Swamy Deepika Sapra  

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