Important to know
Use CSV files only, any other files (.xls, .pdf, etc.) will cause an error during processing.
You might run into errors while managing licenses or updating emails in bulk using a CSV file in Sales Navigator. Below are a few errors that you might see and some troubleshooting tips.
This indicates that parts of your file uploaded incorrectly. Download the CSV file suggested in the status bar to review any errors.
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Errors will be listed for each line of the CSV under the column Messages. Once you have corrected the errors for each line, please save the document and then re-upload the lines that were previously in error.
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Each error in the file will list a specific error that occurred during processing. Use the error code provided to correct your CSV.
Learn more about account list CSV upload errors.
This indicates that upon initial scan of your file, the system determined that we cannot proceed with the import and no part of your CSV file uploaded.
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Please review your CSV file for data integrity, edit, save, and re-try the import.
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The "critical error" which caused the import to fail is listed in the error CSV file.
This indicates that your import was interrupted due to errors in the document.
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This indicates that your import was interrupted due to errors in the document.
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Please review your CSV file for data integrity, edit, and re-try the import.
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During processing, your CSV file is divided into batches. Some batches may have been successfully processed, but during processing, some "critical error" caused the rest of the import to stop. Some batches may have gone unprocessed, and may or may not have errors.
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The "critical error" which caused the import to stop is listed in the error CSV file at the top of the file.
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Errors will be listed for each line of the CSV under the column "Messages". Once you have corrected the errors for each line, please save the document and then re-upload the lines that were previously in error.
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Each error in the file will list a specific error that occurred during processing. Use the error code provided to correct your CSV.
If there are any errors during the CSV import process, you'll be provided with a link to download an Error CSV file which contains the original CSV content along with specific error messages.
Error messages can appear in two locations:
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At the top of the Error CSV file.
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In a new column of the Error CSV file labeled Messages.
Use the error message provided to correct your file. After you’ve fixed any errors, you can save your updated CSV and import into Sales Navigator. Specific error messages you may see along with the troubleshooting steps can be found below:
LSSCSV Errors
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Error Code:
- LSSCSV-001: Missing result for email. Possible reasons include trying to revoke license from non existing or canceled user, etc.
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What's the problem?
- Trying to assign or remove license, but system didn't catch any status about the result.
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How do I fix it?
- Customer needs to remove the lines for non-existent seats.
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Error Code:
- LSSCSV-103: Trying to remove too many admins seats. Please remove the lines of removing admin and retry.
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What's the problem?
- Encountered internal error because the user is trying to remove too many admin seats. If we proceed there won't be any admins, and there must be at least one admin per contract admin using CSV. All admin changes must be made in LinkedIn Admin Center.
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How do I fix it?
- Remove the lines from the csv.
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Error Code:
- LSSCSV-104: License was assigned but an invitation was not sent out.
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What's the problem?
- Invitation failed. User was added but invite email was not successfully sent due to a system error.
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How do I fix it?
- Click Resend welcome email to retry.
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Error Code:
- LSSCSV-105: Malformed email address.
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What's the problem?
- Email address formatted incorrectly.
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How do I fix it?
- Correct the email address with standard format (abc@xyz.com).
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Error Code:
- LSSCSV-109: Trying to remove purchaser's seats. Please remove the lines of removing admin and retry.
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What's the problem?
- You are attempting to delete the purchaser seat, which is not allowed.
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How do I fix it?
- Remove the line or lines of Purchaser Admin of the contract and re-try.
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Warning Code:
- LSSCSV-110: Cannot make pending to active without them accepting the invitation email or going through onboarding steps.
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What's the problem?
- Trying to explicitly make PENDING users become ACTIVE.
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How do I fix it?
- Cannot force a user to ACTIVE state. User has already been added and needs to accept the invitation.
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Error Code:
- Cannot force a user to ACTIVE state. User has already been added and needs to accept the invitation.
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What's the problem?
- Maximum seats reached.
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How do I fix it?
- Either remove a license from an existing user or purchase additional seats.
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Error Code:
- LSSCSV-112: Email is associated with more than one active seat.
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What's the problem?
- Same email address with more than one active seat.
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How do I fix it?
- Please remove one license associated with email manually by searching license holder names or contact us.
EIS Upload Errors
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Critical Error Code:
- EIS_UPLOAD_DUPLICATE_HEADER_COLUMN in column worker_status: This file has duplicated fields in the header.
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What's the problem?
- Original CSV has two column headers with the same name.
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How do I fix it?
- Remove the duplicate column.
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Critical Error Code:
- EIS_UPLOAD_INTERNAL_ERROR: Internal error occurred during csv file upload.
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What's the problem?
- Some error occurred when the job was created.
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How do I fix it?
- Retry or contact us.
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Critical Error Code:
- EIS_UPLOAD_PRIMARY_EMAIL_ADDRESS_HEADER_COLUMN_IS_REQUIRED in column primary_email_address: Primary email address column is required in the header.
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What's the problem?
- primary_email_address is a required column and is missing.
- Import will stop processing if there are 1000 errors encountered. This is to prevent a large number of errors being logged.
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How do I fix it?
- Add primary_email_address header column and each entry must have primary email address
- Review the error messages, make corrections, and re-import. Errors may exist in the unprocessed rows as well.
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Critical Error Code:
- EIS_UPLOAD_UNSUPPORTED_FILE_TYPE: The type of uploaded file is unsupported.
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What's the problem?
- Import file is not of type CSV. Could not process the job, which is why error CSV is empty except for critical error message.
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How do I fix it?
- Make sure your file is a CSV (not xls, etc.)
EIS Upload Row Errors
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Critical Error Code:
- EIS_UPLOAD_ROW_FIELD_PRIMARY_EMAIL_DUPLICATED in column primary_email_address:Primary email field in this profile is duplicated.
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What's the problem?
- There are two or more entries with the same primary email address.
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How do I fix it?
- Correct the email address for the duplicated entry and reimport.
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Critical Error Code:
- EIS_UPLOAD_ROW_FIELD_PRIMARY_EMAIL_MISSING in column primary_email_address: Primary email field is required for this profile.
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What's the problem?
- An entry is missing the primary email address.
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How do I fix it?
- Add the missing email address.
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Error Code:
- EIS_UPLOAD_ROW_HAS_MISSING_FIELDS: This profile has missing fields.
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What's the problem?
- Row is missing commas to match columns in CSV file.
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How do I fix it?
- Fields can be left empty, but there should be commas to delineate the empty fields. Please insert a comma into the blank field.
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Warning Code:
- EIS_UPLOAD_ROW_UNRECOGNIZED_GROUP_FIELD_VALUE in column group/test: Group field in this profile cannot be recognized.
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What's the problem?
- Value in group_field_value can only be "0", "1" or empty. 0 removes a user from a group, 1 adds a user to a group, empty does nothing.
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How do I fix it?
- Correct group_field_value.
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Warning Code:
- EIS_UPLOAD_ROW_UNRECOGNIZED_LICENSE_STATUS_FIELD_VALUE in column license_sales_status: License sales status field in this profile cannot be recognized.
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What's the problem?
- License Sales Status values can only be "active", "inactive", "pending". License sales status cannot be left blank.
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How do I fix it?
- Check the license_sales_status: value, correct it, and reimport.
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Error Code:
- EIS_UPLOAD_ROW_CREATE_FAILED: Failed to create this profile.
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What's the problem?
- User record was not created due to some unknown internal system error.
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How do I fix it?
- Try to import again or contact us.
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Error Code:
- EIS_UPLOAD_ROW_PRIMARY_EMAIL_VALIDATION_ERROR in column primary_email_address: Failed in saving the primary email address of this profile.
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What's the problem?
- Value in the primary_email_address: field is not properly formatted.
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How do I fix it?
- Correct the primary email address.
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Error Code:
- EIS_UPLOAD_ROW_UPDATE_FAILED: Failed to update this profile.
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What's the problem?
- User record was not updated due to some unknown internal system error.
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How do I fix it?
- Try to import again or contact us.
Upload Errors
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Critical Error Code:
- UPLOAD_MISSING_MEDIA_ID: There were some problems with accessing the CSV file. Please try again later.
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What's the problem?
- There was an internal error in accessing your CSV file.
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How do I fix it?
- Retry or contact us.
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Error Code:
- UPLOAD_ROW_EMAIL_HANDLE_CREATION_ERROR in column primary_email_address: Failed to save some email address of this profile.
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What's the problem?
- The system encountered an error when saving primary email address in this row.
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How do I fix it?
- Re-import the row.