Please follow the sections below to uninstall Sales Navigator from Salesforce Classic.
Important to know
Before uninstalling, you'll need to remove the Visualforce pages from any Page layouts that you had installed them on, and delete any written back activities.
Typically, Visualforce pages are installed on the following layouts:
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Account
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Lead
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Contact
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Opportunity
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Custom layouts
Writeback activities include:
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Messages
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InMail
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Notes
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Calls
To delete the Visualforce page and writeback activities:
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Place your cursor over the VisualForce component, and click the "-" ("minus") icon.
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When this is complete and you've deleted all writeback activities, remove the writeback activities by navigating to the Recycle Bin located in Salesforce Home.
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Once in the Recycle Bin, check the Action box to select all items in the Recycle Bin, or click the check box next to the specific writeback items you wish to fully delete.
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Click Empty your Recycle Bin.
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A pop-up will appear that says Are you sure? Click OK.
Here's a tip
You may need to complete this step multiple times throughout the uninstall process.
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In Salesforce, navigate to Setup, select Build, and then Installed Packages.
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Next to the SN for SFDC Package, click Uninstall.
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Before uninstalling, you'll receive the following message, confirming the data to be uninstalled:
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The following screen will list the package components, with the following options below:
- Select Do not save a copy of this package's data after uninstall, and click OK:
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At the bottom of the page, click check-box next to Yes, I want to uninstall this package and permanently delete all associated components.
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Click Uninstall.
When the package has been successfully uninstalled, it will appear in your installed packages like this:
If there are still items in your organization utilizing components of the Sales Navigator for Salesforce Package, you will get an error such as this:
If you get an Unable to uninstall package error, you will need to complete steps 1 or 2 of the uninstall process until all components are removed. There may be problems in the above window that don’t show up the first time, but may show up in subsequent uninstall trials.
Important to know
This may need to be done multiple times until all components are deleted.