We're aware of an issue where some members using Microsoft Edge or older versions of Microsoft browsers cannot create or access their account because the CAPTCHA security image doesn't appear.

We're sorry for any inconvenience. Please know that we're working on a solution, and you don't need to contact us to report the issue.

As a temporary workaround, please try using a current version of a different browser like Firefox or Safari.

Alternatively, you can update your Microsoft browser to the current version or adjust your Microsoft browser settings.