Identity verification by Persona - Troubleshooting

Last updated: 1 week ago

Important to know


The following tips are specifically for adding Identity Verification to your LinkedIn profile to receive the verification badge.


This guidance does not apply to regaining access to a locked or compromised LinkedIn account.

The tips below may be helpful if you experience problems with adding identity verification to your profile using Persona. Check the following:

Name doesn’t match

  • The name on your passport must match the name on your LinkedIn profile.
    • Note: If the name on your government ID does not match the name on your LinkedIn profile, you may still be able to obtain an identity verification. Learn more. 
    • If you have a LinkedIn profile in another language, the name on your passport also needs to match the name on your secondary language profile.

Unsupported Government IDs

  • Identity verification by Persona is currently available to LinkedIn members who hold a valid NFC-compatible passport or ID issued by the governments of the countries listed here. Your passport or ID is NFC-capable if you see the biometric symbol on the front cover. The NFC chip is positioned within the back of your passport. If your ID type matches your verification country, and you are continuing to receive an error, please reach out to Persona support directly here .

Illegible ID

  • To verify your accepted ID, Persona will need a clear, complete, and well-lit photo of your ID. In that photo, make sure the text is visible and legible, with no glare preventing full visibility of the sections you’re required to capture, and that all four corners of the ID are captured. If this has been completed and you are still not able to have your photo captured, please reach out to Persona support directly here .

Selected country mismatch

  • Make sure that the selected passport country is correct and matches the country that issued the passport that you’re using to verify your identity. Your LinkedIn profile location must be one of the supported countries for which identity verification by Persona is available. 

Selfie image

  • Make sure that your face is visible, well-lit, and free from glare when submitting your face photo. If you have trouble capturing an acceptable selfie image for verifying your ID, review these tips.

Devices

  • You will be able to capture your passport only through a mobile device. This verification cannot be completed using desktop or laptop devices. You need a phone or mobile device with an NFC reader to scan your passport and upload it to Persona. Learn more about scanning your ID with your NFC-enabled device. Update the LinkedIn mobile app to the latest version for the best experience.

Scanning unsuccessful

  • Make sure your device is NFC enabled. If you have a phone case, try removing it. Slowly scan your passport. NFC scans from your passport can take up to 10 seconds. If you’re having trouble scanning your passport with your NFC-enabled device, click here. For further troubleshooting, please reach out to Persona support directly here .

Data sharing is declined

  • We won’t be able to add the verification to your LinkedIn profile unless you grant Persona permission to share with LinkedIn certain information about your identity verification. At the end of Persona’s verification process, click on “Yes, share.”

Verification used on another LinkedIn profile

  • Each verification can only be added to one LinkedIn profile.

Minors

  • LinkedIn members below 18 are not allowed to verify your identity with Persona.

Related tasks

Learn more