Reassign learner licenses in your organization's Learning account

Important to know

To access the unified Admin Center, admins can use two entry points, depending on whether or not their profile is connected. Users with connected profiles can use the Admin Center tile in the header or select Me > Manage users.

Users without connected profiles can select Me > Manage users.

As your account grows, you may need to reassign Learning licenses to new learners or add additional license types to existing learners.

Important to know

If you reassign a learner a new license type, they cannot access member content on previous license types; however, their prior usage is visible on reports.

Reassign individual learners

To reassign a license:

From Learning Management, select Me > Manage users.
Click the Users tab, and search for the learner whose license you would like to reassign in the search bar.
Click the More icon (learner menu) to the right of the learner name.
Select Manage licenses from the dropdown.
From the pop-up window that appears, click the Select dropdown.
Select the new License type for the learner.

You can also revoke all licenses from the learner (see Related tasks below).
Click Confirm to change the learner's license type.

If you select a suggested user from the search bar, you may be taken directly to the Enterprise Profile page without clicking the More icon.

Reassign a set of learners

To reassign a set of learners:

From Learning Management, select Me > Manage users.
Click the Users tab, and apply any appropriate filters or searches to locate the specific group of learners you wish to manage.
Check the User Details box to select all learners.
A gray bar will appear at the top of the user list with the number of users selected. At this time, you can un-check any learners who you do not wish to unassign at this time.
Click Manage licenses.
From the pop-up window that appears, select the new License type you wish to assign to the learners.
Click Confirm.