ServiceNow

What does a 4–10X jump in employee productivity actually look like in practice? At HumanX, ServiceNow CTO Pat Casey and Walmart EVP Daniel Danker dug into it. ➡️ The best engineers today are directing AI agents, shifting from authors to reviewers. ServiceNow saw ~15% more engineering output in the last year after rolling out AI coding tools at scale. ➡️ Walmart is seeing a similar shift across its 1.6 million store associates. One team on a remote Canadian island used their homegrown Code Puppy tool to independently build an inventory dashboard cross-referencing local weather and ferry schedules. The people closest to the problem solved it themselves. That's putting AI to work for people.

You don't need more AI noise. You need a trusted place to make sense of it. Feeds are flooded. Inboxes are full. And most of what's out there doesn't help you make a single decision. So we created Workflow. What is Workflow? Workflow is your guide to navigating the AI boom. It's built to help you: * Turn AI from hype into operational advantage * Make sharper decisions, faster, with context you can act on * Tackle the workforce, risk, and security questions that stall AI progress Workflow puts you in control by delivering personalized insights in formats that fit your day. What you'll find inside: * Analysis that clarifies where AI is actually delivering value * Case studies that show how organizations are scaling AI responsibly * Perspectives from leaders and practitioners shaping what's next * Stories that help you expand your influence inside your organization * Ideas that unlock growth without losing sight of your people It's a resource for the decisions you're making right now—practical, candid, and grounded in proof for what works, insight for what matters, and ideas for what's next. Stay in the know with Workflow. https://lnkd.in/g8zjb8Mb

AI works best when it works for people. At Knowledge 2026, Accenture and ServiceNow are showing what that looks like—integrated strategies that turn innovation into real impact across the enterprise. See you in Vegas. https://lnkd.in/gd4qFKvi

Great AI isn't just smart—it's secure, scalable, and built to execute. Tune in live at Knowledge 2026 as Amit Zavery and special guests dive into how ServiceNow builds and scales AI you can trust. #Know26

AI is moving fast. Is your business keeping up? Watch live during Knowledge 2026 as we show how the world's leading companies are moving from AI chaos to control. #Know26

We redesigned our own tax compliance using agent-based workflows with EY. At Knowledge 2026, ServiceNow GVP of Tax Elisabeth Loew and EY Global Vice Chair Julie Teigland will share the Customer Zero story—and the disciplined approach behind it: process first, then workflow, then agents. Add the session to your agenda: https://lnkd.in/d7gbyN3d

Your enterprise doesn't have an intelligence problem. It has an execution problem. Your AI can reason, write, analyze, and code. It still can't resolve a cross-system payroll issue, route an approval across five systems, or produce an audit trail that holds up in front of regulators. That's the gap. Here's how ServiceNow closes it. https://bit.ly/4skIZRE

Perfection doesn't scale. Performance does. At Knowledge 2026, F1 World Champion Jenson Button will join Sriram Kumaresan, SVP Head of Cloud and Infrastructure at Cognizant, and Colin Fleming, Chief Marketing Officer at ServiceNow, to share how that mindset translates from the track to the enterprise, scaling AI with trusted data, governance, and the discipline to turn signals into outcomes. Cognizant Partners Add the session to your agenda: https://lnkd.in/gVjw3j3r

What happens when AI does exactly what it's told? Procurement: automated. IT: automated. HR, compliance, vendor management, contract negotiation, exception handling: all automated. By every metric, winning. Except 36 vendors don't know why they were paid. 41 more are asking when they will be. Three years of executive communications were deleted because someone asked an agent to "clean up old emails." A compliance exception was escalated to the appropriate humans. It turns out humans are no longer in the loop. They escalated to Kevin. Kevin is at a conference. We commissioned this report because the governance gap it describes is real—and it doesn't have to be. https://bit.ly/4e8xadw It's satire. The governance gap isn't.