It is surprisingly common for hospitals to rely on manual processes for on-call scheduling. Read our #AmtelcoWhitePaper and discover how transitioning from manual, paper-based workflows to an on-call scheduling app using a real-time digital environment, helps improve efficiency and create a safer, more resilient ecosystem for both your staff and the patients you serve. https://hubs.ly/Q04dPp-h0 #OnCall #OnCallLife #OnCallScheduling #ShiftWork #Scheduling #ShiftPlanning #WorkSchedule #Rota #TeamSchedule #ResourceManagement
Amtelco
Telecommunications
McFarland, WI 2,402 followers
Providing call center software solutions that meet or exceed customer expectations and are backed by top-notch support.
About us
Amtelco has been a family-owned communication software company since 1976 and devoted to providing secure, stable, and critical communication solutions for healthcare, contact centers, and other organizations looking for immediate, reliable connections. We aim to unify and simplify communication processes with our highly interoperable software. Our platform brings disconnected technologies from different vendors together. Automation and scripted processes ease workload burdens felt by staff, and our native cloud-specific development, that is powered by artificial intelligence (AI), has diverse applications in the telecommunications sector. Amtelco’s customers and employees are at the heart of the company. Amtelco supports its customers with in-house, around-the-clock customer service professionals with an average tenure of 17 years with the company. Independent employee surveys have resulted in Amtelco being honored by the Wisconsin State Journal as a Top Workplace in Madison, Wisconsin since 2020.
- Website
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https://amtelco.com/
External link for Amtelco
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- McFarland, WI
- Type
- Privately Held
- Founded
- 1976
- Specialties
- telecommunications, call center system development, Hipaa secure text messaging, telephone answering service systems, Contact Center Software, Call Center Software, Hospital Switchboard, Hospital Telephone Answering Service, and Hospital Operator Console Software
Locations
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Primary
Get directions
4800 Curtin Drive
McFarland, WI 53558, US
Employees at Amtelco
Updates
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It's estimated that 30% of family businesses survive to the second generation, 12% to the third, and only 3% to the fourth. Amtelco isn’t just a business; it’s a survivor and an innovator. Fifty years ago, the world of teleservices looked very different. There were no cloud-based dashboards or intelligent virtual agents, just ingenuity, copper wires, and a commitment to helping people connect. This #AmtelcoTrends article takes a quick look at the advantages of a legacy family-owned company and why celebrating 50 years in business matters.
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We have started our 50th year off strong with trade shows but we have big things planned this year for our employees, headquarters, and our Amtelco Healthcare Seminar! Stay informed on our future events here: https://hubs.ly/Q04f3_-X0 And if you're wondering how we got our start as Amtelco, read part 1 in our blog: https://hubs.ly/Q04f3Zxr0 #Amtelco #WorkSmarter #SimplifiedCommunications
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We are always honored to host a guest! Thank you for visiting our home office, Edward Marx! It is always a pleasure to connect with you. Joe Curtin Tom Curtin Marx Advisory
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When secure communication is restricted to doctors and nurses, a communication silo is created that excludes the very people responsible for keeping the facility running. By integrating IT, Facilities Maintenance, and Security into a single, HIPAA-compliant messaging framework, health systems can achieve a level of operational synchronization that traditional paging and unencrypted mobile apps simply cannot provide. Learn more from our most recent #AmtelcoeBook, and click on the link at the end to download a PDF copy. #AmtelcoTrends
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🌍 Happy Earth Day! 🌱 Today, we’re reminded that caring for our planet isn’t just a one-day commitment. Taking care of Earth happens every day. From the choices we make to the actions we take, every step toward sustainability matters. Read about our dedication to sustainability in our blog: https://hubs.ly/Q04d4H-x0 #EarthDay #Sustainability #GoGreen #EcoFriendly #SaveThePlanet
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Healthcare call centers rely on metrics like wait time and transfers. Add tone and sentiment analysis to understand how conversations are handled, not just how long they last. Learn more at https://bit.ly/41lpOvF. #AgentSupport #WorkSmarter
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Today's #AmtelcoTrends article features Amtelco’s powerful, built-in automatic call distribution (ACD) that quickly gets callers to the most qualified operators. This is accomplished using ACD Skill Groups to match agents with clients, helping promptly direct callers to to someone who can help them.
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Secure messaging solutions provide the necessary speed of traditional notification while integrating the context, security, and auditability required by modern standards. Take a look at this #AmtelcoWhitePaper to learn more about modernizing on-call workflows with integrated, #securemessaging. https://bit.ly/3OF3M4h #HealthIT #PatientPrivacy
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